Employee Relations Consultant - Accommodations

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

City of Raleigh is seeking an Employee Relations Consultant - Accommodations to manage leave, review accommodation requests, and serve as a liaison among employees, stakeholders, and HR Partners. This role requires quick issue-spotting of complex ER matters related to accommodations and developing practical solutions aligned with City values.

You will assist with investigations and support ADA compliance, while collaborating with City departments and internal partners to uphold fair and

Qualifications

• Bachelor’s degree in HR, org development, business, public admin or related field; 1–3 years in benefits, compensation, HR management, or related field
• Equivalent combination of training/experience acceptable

Responsibilities

• Ensure compliance with ADA and disability-related laws and regs
• Develop procedures and training to remove barriers
• Respond to and resolve disability discrimination complaints
• Advise management and staff on disability-related matters
• Manage interactive accommodation requests process
• Stay updated on ADA and compliance developments
• Assist with employment investigations and ER processes
• Coordinate with City Attorney’s Office and internal partners
• Maintain compliance with employment laws and regulations
• Provide information on HR policies to stakeholders
• Conduct interviews and surveys to gather information
• Explain policies and provide program recommendations
• Monitor data, files, and reporting
• Monitor information tracking systems
• Perform other duties as required

Skills

Employee Relations

ADA Compliance

Stakeholder Management

Investigations

Policy Guidance

Education

Bachelor's Degree in HR/Related Field

Tools

HRIS

MS Office

Job description

The City of Raleigh Human Resources department is seeking an experienced Employee Relations Consultant - Accommodations. This position will manage leave of absence issues, address accommodation requests and act as liaison among employees, stakeholders, and HR Business Partners. The position requires the ability to quickly issue-spot sophisticated ER matters as related to accommodation requests and create solutions aligned with the City values. Candidate will also assist with investigations and be a resource for City departments. Candidates must possess Employee Relations experience and experience with Americans with Disability Act, excellent communication and relationship-building skills, and experience working successfully with stakeholders to build effective and efficient partnerships.

About Us

The City of Raleigh, Human Resources Department, is seeking an Employee Relations Consultant to join our team. As a member of the HR team, the Employee Relation Consultant with oversee workplace accommodations and ADA compliance for employees, as well as assist with workplace investigations.

About You

You are an experienced HR professional with strong Employee Relations and ADA expertise. You bring sound judgment, discretion, and a solutions-oriented approach to complex workplace matters. You communicate effectively, build trusted partnerships, and translate policies and regulations into practical guidance. You are organized, collaborative, and committed to creating fair, effective, and compliant solutions.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Ensures compliance with the Americans with Disability Act (ADA) and other disability-related laws and regulations

• Develops and implements procedures, and training programs to remove barriers

• Responds to and resolve complaints related to disability discrimination

• Advises and provides guidance to employees, supervisors, managers, etc. on disability -related matters

• Handles the interactive process for accommodation requests

• Stays up to date on ADA and compliance related legal developments and best practices

• Assists with conducting employment investigations and other employee relations processes

• Partners internally with City Attorney’s Office, Internal Audit, and other internal partners as appropriate to achieve the above responsibilities

• Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices, reviews policies and practices to maintain compliance

• Receives and reviews requests and inquiries

• Advises and provides information to management, staff and other stakeholders regarding human resource policies, procedures, and practices

• Conducts interviews and surveys to gather information

• Interprets and explains policies and provides program and procedure recommendations to address needs and resolve issues

• Monitors and maintains system data, files, records, and reporting

• Monitors and implements information tracking systems

• Performs other duties as required

Required Education and Experience

Bachelor's Degree in Human Resources, Organizational Development, Business, Public Administration, or related field; 1 to 3 years' experience in benefits, compensation, human resource management, or a related field;

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Licenses and Certifications

• SHRM-SCP, PHR/SPHR, or IPMA-SCP certifications

Knowledge, Skills & Abilities

• Facilitating group discussions and building consensus using persuasive reasoning
• Identifying program-related deficiencies and implementing solutions
• Reading, analyzing, evaluating, interpreting, and summarizing written materials and statistical data
• Written and verbal communication skills
• Exercising political acumen, tact, and diplomacy
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
• Providing customer service
• Compiling data and articulating issues and recommendations
• Developing policies and procedures

Work Environment and Physical Effort

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment

Work is typically performed in an indoor environment.

Work Exposures

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.