Reasonable Accommodation Specialist

General Motors; Warren (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

General Motors seeks an RA Specialist to coordinate U.S. salaried ADA and workplace accommodation cases, owning the operational engine of the process. You will ensure timely documentation, guidance, and policy-aligned execution, while partnering with HR, Legal, and SME teams.

You will expand coverage to related leave types, develop training, and support global expansion of GM's accommodations model.

Qualifications

• Bachelor's degree in HR or related field or equivalent experience.
• 3+ years of HR, employee relations, or accommodations administration experience.
• Foundational knowledge of ADA/FMLA and disability leave frameworks.
• Ability to manage high-volume workflow with accuracy and deadlines.
• Strong written and verbal communication with sensitive information.

Responsibilities

• Coordinate U.S. salaried ADA and accommodation cases end-to-end.
• Serve as day-to-day contact for employees, managers, and HRBPs.
• Issue, collect, review, and action required forms within deadlines.
• Document notes and decisions in the case management system.
• Collaborate with SME, HR, Legal, Facilities for recommendations.
• Maintain best practices, templates, and process flows.
• Develop reference guides and materials on GM ADA processes.
• Contribute to global reporting on volume and outcomes.
• Participate in audits and program health checks for improvements.

Skills

HR operations

Leave/Accommodations administration

Policy interpretation

Confidentiality

HRIS/case management tools

Excel & MS Office

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

ServiceNow

Job description

Job Description

The RA Specialist is responsible for day-to-day coordination of U.S. salaried ADA and workplace accommodation cases, with a focus on structured case operations, proactive employee support, and timely, policy-aligned execution. Final accommodation determinations remain with the Accommodations SME, but this role owns the operational "engine" of the process, ensuring cases move efficiently, documentation is complete, and employees and leaders have clear guidance at every step.

You will expand coverage to additional case types (e.g., unpaid leaves that transition into job search), launch proactive outreach linked to disability-related leaves of absence, support global expansion of GM's accommodations model, and help build training and resources that strengthen employee understanding and participation in the process.

What You'll Do

• Manage an assigned portfolio of accommodation cases end-to-end for U.S. salaried employees, ensuring each case follows a timely, individualized, and policy-aligned interactive process.
• Serve as the day-to-day point of contact for employees, managers, and HRBPs on assigned cases, providing clear, empathetic explanations of process steps, timelines, and documentation needs.
• Ensure all required forms and documentation (e.g., employee request forms, medical assessment forms, acknowledgement letters) are issued, returned, reviewed, and actioned within required timeframes; track deadlines and follow up proactively.
• Document case notes, decisions, and rationale in the designated case management system (e.g., ServiceNow) in a clear, accurate, and audit-ready manner.
• Partner closely with the Accommodations SME, HR, Legal, Facilities, and other stakeholders to gather information, clarify options, and prepare recommendations for final accommodation determinations.
• Document and maintain U.S. accommodations best practices, including policy-aligned templates, process flows, and standard check-in touchpoints.
• Prepare reference guides and materials that explain how GM manages ADA-type cases in the U.S., supporting regional HR/Legal teams as they adapt the model to local laws and practices.
• Contribute to global reporting by maintaining consistent data on volume, outcomes, cycle times, and key themes once additional regions begin tracking accommodations using a shared framework.
• Participate in continuous improvement efforts, including case reviews, audits, and program health checks, recommending enhancements that improve employee experience, compliance, and operational resilience.

Required Skills and Abilities

• Bachelor's degree in Human Resources, Industrial/Organizational Psychology, Business, or a related field, or equivalent relevant experience.
• 3+ years of experience in HR, Employee Relations, Leave/Accommodations administration, Benefits, or closely related HR operations role (L6 scope), preferably in a large, complex organization.
• Foundational knowledge of the Americans with Disabilities Act (ADA), FMLA, and related state/local disability and leave frameworks, with demonstrated ability to apply policy or legal guidance in practical, case-specific situations.
• Proven experience managing a high-volume caseload or workflow that requires strong organization, attention to detail, and disciplined follow-through on deadlines and documentation.
• Strong employee-facing communication skills, with the ability to explain complex processes in accessible language and maintain a balanced, empathetic, and neutral tone in sensitive situations.
• Demonstrated ability to work with confidential and sensitive information with high integrity, sound judgment, and discretion.
• Proficiency with HRIS/case management tools (e.g., Workday, ServiceNow) and strong skills in Excel and other MS Office tools for tracking, reporting, and analysis.
• High level of collaboration skills, with the ability to partner effectively across HR, Legal, Medical, Facilities, and business leaders.

What Will Give You a Competitive Edge

• 5+ years of HR/Employee Relations/Accommodations/Leave administration experience, ideally in a global or multi-jurisdictional environment.
• Direct experience coordinating ADA accommodations, return-to-work, or job search/placement processes in a union or highly regulated environment.
• Experience building or delivering training and communications for leaders, employees, or HR audiences on policy, process, or compliance topics.
• Familiarity with GM HR processes, policies, and systems (e.g., AskGM/ServiceNow, Workday, LOA and disability programs) and experience partnering with Global HR Policy, Employee Relations, or Legal stakeholders.
• Demonstrated commitment to accessibility and employee experience, with examples of how you have improved processes or communication for employees with disabilities.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of