ADA Accommodation Champion — Senior Analyst

CVS Health; Atlanta (GA); On-site; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking an ADA Reasonable Accommodation Case Manager to ensure compliant, timely accommodations across a multi-state workforce. The role involves analyzing requests, coordinating with HR, Legal, and business partners, and guiding leaders on best practices to support employees while maintaining confidentiality and legal compliance.

Responsibilities include end-to-end case management, documentation, and collaboration to create an inclusive, accessible work environment nationwide.

Qualifications

• 3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
• Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws.
• Experience managing complex accommodation cases in a large, multi-state organization.

Responsibilities

• Manage end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation.
• Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship.
• Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience.
• Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.

Skills

HR experience

ADA knowledge

Communication skills

Confidentiality

Organizational skills

Education

Bachelor's degree

Tools

Workday

ServiceNow

Job description

CVS Health is seeking an ADA Reasonable Accommodation Case Manager to ensure compliant, timely accommodations across a multi-state workforce. The role involves analyzing requests, coordinating with HR, Legal, and business partners, and guiding leaders on best practices to support employees while maintaining confidentiality and legal compliance.

Responsibilities include end-to-end case management, documentation, and collaboration to create an inclusive, accessible work environment nationwide.