CSM, Media and Entertainment

Samsung; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Job summary

Samsung Ads, the advertising monetization arm of Samsung Electronics, seeks a Customer Success Manager based in New York. You will support Sales with account management, drive revenue through upsell strategies, and lead campaign launches with cross-functional teams to optimize performance and renewals.

You will collaborate with product and operations to translate client goals into actionable insights, build AI-informed campaigns, and educate clients on best practices to maximize satisfaction and

Qualifications

• 5+ years in organizations supporting Advertising Sales in Account Management.
• Proven track record of expanding accounts through upselling and cross-selling.
• Attention to detail, multitasking, and strong organizational skills.
• Experience presenting during meetings with clients.
• Deep understanding of digital advertising space and programmatic landscape.
• Bachelor's degree required.

Responsibilities

• Coordinate with Sales to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and campaign insights reporting.
• Drive incremental revenue via proactive upsell strategies and campaign performance analytics.
• Lead campaign kick-off meetings, manage timelines, and streamline communication on updates and optimization.
• Communicate with internal product and operations teams about campaigns, KPIs, and requirements.
• Build and scale AI-powered campaigns using ML modeling to predict performance and optimize for client goals.
• Maintain deep knowledge of Samsung Ads platform to upsell opportunities.
• Produce best practices and client recommendations to drive renewal business.
• Collaborate with Marketing for client-specific ideation and solutions.
• Educate and guide new and existing clients on best practices and onboarding.

Skills

Account management

Upselling

Cross-selling

Relationship building

Digital advertising

Education

Bachelor's degree

Job description

Position Summary

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.

Samsung's unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.

Role and Responsibilities

The Opportunity
We're growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.

The Customer Success Manager will be based in NY, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Drive incremental sales revenue through the development of proactive upsell strategies, campaign performance analytics, and consultative selling.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs. Build and scale AI-powered advertising campaigns using machine learning modeling to predict ad performance and automate optimization based on client goals.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the "go-to" resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client's objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards Samsung Ads' annual sales growth.

Skills and Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Proven track record of managing and expanding existing accounts through effective upselling, cross-selling, and relationship-building
• Attention to detail, ability to multitask and strong organizational skills required. Managed mobile and/or CTV user acquisition campaigns using MMP attribution measurement and reporting.
• Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor's degree required

Compensation

Compensation for this role for a candidate based in New York is expected to be between $110,000 - $135,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

• Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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