Activities Coordinator -FT

The Unbound Collection by Hyatt; Carmel-by-the-Sea (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Carmel Valley Ranch is seeking an Activities Coordinator to create and deliver exceptional guest experiences through activity bookings, coordination, and facilitation.

You will assist guests by phone and email, coordinate corporate group activities, and lead sessions, using SpaSoft, Way, InDesign, Opera, and HotSOS. A friendly, professional demeanor and the ability to thrive in a fast-paced environment are essential.

Qualifications

• Administrative and organizational skills with attention to detail.
• Proficiency with multiple software platforms and quick learning.
• Excellent verbal and written communication.
• Professional, guest-focused demeanor and ability to multitask.

Responsibilities

• Assist guests with activity bookings via phone and email with accurate communication.
• Coordinate activities for corporate groups from outreach to contracts and execution.
• Perform administrative duties using multiple software systems (SpaSoft, Way, InDesign, Opera, HotSOS).
• Facilitate and lead activities, speaking in front of guests when required.
• Maintain a professional demeanor with guests and corporate clients.
• Collaborate with internal departments to ensure seamless guest experiences in a fast-paced environment.

Skills

Administrative skills

Organizational skills

Software proficiency

Verbal communication

Written communication

Group facilitation

Multitasking

Guest service

Animal/nature passion

Positive attitude

Tools

SpaSoft

Way

InDesign

Opera

HotSOS

Job description

Organization- Carmel Valley Ranch

Activities Coordinator – Job Responsibilities

This Activities Coordinator is responsible for creating and delivering exceptional guest experiences through activity bookings, coordination, and facilitation. This role requires strong administrative skills, confident guest interaction, and the ability to thrive in a fast-paced, fun, and service-oriented environment. The ideal candidate enjoys working with people, nature, and animals, and feels comfortable engaging groups both one-on-one and in front of larger audiences.

Key Responsibilities

• Assist hotel guests with activity bookings via phone and email, ensuring accurate and timely communication.
• Coordinate activities for corporate groups from initial outreach through final activity contracts and execution.
• Perform administrative duties using multiple software systems, including SpaSoft, Way, InDesign, Opera, and HotSOS.
• Facilitate and lead activities, confidently speaking in front of guests and groups when required.
• Maintain a high level of professionalism when interacting with hotel guests and corporate clients.
• Collaborate with internal departments to ensure seamless guest experiences. This person must have good communication skills and be able to work in a fast-paced environment.

Qualifications

• Qualifications & Skills
• Strong administrative and organizational skills with exceptional attention to detail.
• Comfortable working with multiple software platforms and learning new systems quickly.
• Excellent verbal and written communication skills.
• Professional, engaging, and guest-focused demeanor.
• Ability to multitask and perform well in a fast-paced environment.
• Confident and comfortable facilitating group activities.
• Passion for working with animals and nature.
• Positive attitude with enthusiasm for creating fun and memorable guest experiences.
• Wage Range of $21 to $24 per hour