Active Front Desk Concierge — Bilingual ENG/SPAN

The Charter Club Inc; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Paid time off

Health insurance

Job summary

The Charter Club is seeking a professional, dependable Front Desk Representative for our residential condominium community in Miami. This role involves constant interaction with residents, guests, vendors, deliveries, and staff, with significant standing and package handling throughout the shift.

Responsibilities include greeting residents, answering calls and emails, verifying access, logging deliveries, coordinating with management, and maintaining logs.

Qualifications

• Prior condominium, hotel, front desk, security, hospitality, or customer-service experience preferred.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong computer and data-entry skills.
• Ability to multitask and remain organized in a fast-paced residential environment.
• Reliable, punctual, and able to work effectively as part of a team.
• Bilingual English/Spanish preferred.
• Strong attention to detail and ability to follow established procedures.
• Must maintain confidentiality and exercise good judgment when dealing with residents and sensitive information.

Responsibilities

• Greet and assist residents, owners, guests, vendors, and contractors in a professional and courteous manner.
• Answer telephone calls, emails, and resident inquiries and direct requests to the appropriate department.
• Verify and manage visitor and vendor access in accordance with Association procedures.
• Receive, log, organize, and distribute resident packages and deliveries.
• Regularly move and handle packages of various sizes and weights.
• Monitor the lobby/front desk area and report unusual activity, emergencies, maintenance concerns, leaks, or safety issues.
• Assist residents with general building information, access questions, reservations, work-order requests, and other front desk services.
• Maintain accurate logs, incident reports, records, and shift documentation.
• Coordinate closely with Management, Maintenance, Security/Rover, and Housekeeping.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Follow all Charter Club policies regarding confidentiality, resident information, Association systems, and professional conduct.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Multitasking

Reliability

Data entry

Professional appearance

Teamwork

Confidentiality

Job description

The Charter Club is seeking a professional, dependable Front Desk Representative for our residential condominium community in Miami. This role involves constant interaction with residents, guests, vendors, deliveries, and staff, with significant standing and package handling throughout the shift.

Responsibilities include greeting residents, answering calls and emails, verifying access, logging deliveries, coordinating with management, and maintaining logs.