Activation & Pickup CX Coordinator

FedEx; Pineville (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

FedEx is seeking a CXPC-focused customer advocate to enhance new customer activation, improve pickup experiences, and respond quickly to issues. This role collaborates with Sales, Customers, Call Centers, ICs, ISPs, Couriers and Surface Management to resolve issues and foster teamwork.

You will work in-office at the Charlotte area, with schedule to be determined, and participate in required CXPC training. The role emphasizes data-driven service improvements and cost reduction through cross-group

Qualifications

• High school diploma or GED required.
• 1 year of customer service, transportation sales, or related experience.
• Experience coordinating pickup/delivery in a logistics/transportation environment.
• Strong verbal and written communication with cross-functional teamwork.

Responsibilities

• Execute CXPC plans daily, holidays and contingencies.
• Communicate across multiple tasks and priorities to balance work streams.
• Build relationships with Sales, Customers, Call Centers, IC/ISP, Couriers and Surface Mgmt.
• Perform in-location observations and field visits.
• Collect data to support service improvements and cost reductions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Data analysis

Multitasking

Education

High school diploma or GED

Job description

FedEx is seeking a CXPC-focused customer advocate to enhance new customer activation, improve pickup experiences, and respond quickly to issues. This role collaborates with Sales, Customers, Call Centers, ICs, ISPs, Couriers and Surface Management to resolve issues and foster teamwork.

You will work in-office at the Charlotte area, with schedule to be determined, and participate in required CXPC training. The role emphasizes data-driven service improvements and cost reduction through cross-group