Remote Delivery & Restoration CX Advisor

Broad River Retail; Fort Mill (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Employee discount

Career growth

Team events

Job summary

Broad River Retail is seeking a Customer Experience Advisor for delivery and restoration in a remote-capable role with onsite training. You will manage escalated service, repair, and delivery issues, communicating resolutions to customers and internal partners.

The role emphasizes proactive problem-solving and cross-department collaboration to improve outcomes. You will maintain your own case book, analyze root causes, and contribute to process improvements, while meeting key performance metrics

Qualifications

• 3+ years in high-volume customer service or call center
• Strong decision-making and problem-solving abilities
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ERP/order management systems

Responsibilities

• Handle multiple customer cases related to service, delivery, and restoration through resolution
• Provide clear resolutions and next steps to customers and partners in writing and verbally
• Conduct root cause analysis and proactive solutions to prevent recurrence
• Collaborate with Retail, Operations, Delivery and Customer Care teams
• Meet or exceed established performance metrics
• Prepare case summaries, insights, and recommendations for senior leadership

Skills

Decision making

Problem solving

Communication

Organizational skills

Positive attitude

Emotional intelligence

Conflict resolution

Tools

Microsoft Office

ERP/order management systems

Job description

Broad River Retail is seeking a Customer Experience Advisor for delivery and restoration in a remote-capable role with onsite training. You will manage escalated service, repair, and delivery issues, communicating resolutions to customers and internal partners.

The role emphasizes proactive problem-solving and cross-department collaboration to improve outcomes. You will maintain your own case book, analyze root causes, and contribute to process improvements, while meeting key performance metrics