Customer-Facing Parcel Operations Specialist

FedEx Office and Print Services; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

FedEx Office in Charlotte is seeking a team member to coordinate inbound/outbound parcel activities within the in-center parcel management operation, handling receiving, processing, staging and delivering packages with last mile tracking, under limited supervision.

The role requires proficiency with various computer systems, ability to lift 75 pounds, and strong customer service skills; the position supports center functions and training of teammates.

Qualifications

• High School Diploma or equivalent.
• Six months of related experience (warehouse/hospitality preferred).
• Ability to operate computer systems and learn new software quickly.
• Move up to 75 pounds and perform physical duties as required.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate all shipping related services and activities.
• Maintain log of incoming/outgoing parcels and prepare for pickup.
• Provide customer service and resolve issues with minimal supervision.
• Assemble parcels for shipping and operate packaging equipment.
• Assist in training center team members and perform related duties.

Skills

Customer service

Teamwork

Communication skills

Problem solving

Physical stamina

Education

High School Diploma or equivalent

Tools

OSHA certification

Proprietary tracking software

Job description

FedEx Office in Charlotte is seeking a team member to coordinate inbound/outbound parcel activities within the in-center parcel management operation, handling receiving, processing, staging and delivering packages with last mile tracking, under limited supervision.

The role requires proficiency with various computer systems, ability to lift 75 pounds, and strong customer service skills; the position supports center functions and training of teammates.