Cust Exp Pickup Coordinator (Cxpc)

FedEx; Pineville (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

FedEx is seeking a CXPC-focused customer advocate to enhance new customer activation, improve pickup experiences, and respond quickly to issues. This role collaborates with Sales, Customers, Call Centers, ICs, ISPs, Couriers and Surface Management to resolve issues and foster teamwork.

You will work in-office at the Charlotte area, with schedule to be determined, and participate in required CXPC training. The role emphasizes data-driven service improvements and cost reduction through cross-group

Qualifications

• High school diploma or GED required.
• 1 year of customer service, transportation sales, or related experience.
• Experience coordinating pickup/delivery in a logistics/transportation environment.
• Strong verbal and written communication with cross-functional teamwork.

Responsibilities

• Execute CXPC plans daily, holidays and contingencies.
• Communicate across multiple tasks and priorities to balance work streams.
• Build relationships with Sales, Customers, Call Centers, IC/ISP, Couriers and Surface Mgmt.
• Perform in-location observations and field visits.
• Collect data to support service improvements and cost reductions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Data analysis

Multitasking

Education

High school diploma or GED

Job description

Serves as a vital customer advocate, focusing on enhancing new customer activation, improving the pickup experience, and ensuring responsiveness to any customer issues. Involved in all facets of the operation which include working directly with Sales teams, Customers, Call Centers, Independent Contractors (IC), Independent Service Providers (ISP), Couriers, and all levels of Surface Management. Acts as a liaison between all groups to quickly resolve any current or ongoing issues and works to strengthen teamwork and collaboration within the groups supported.

Job Description

Essential Functions

• Continuous execution of established CXPC plans, including those for daily performance, holiday performance, and contingency execution.
• Effectively communicates, balancing multiple tasks and priorities to balance different work streams simultaneously to achieve goals and provide excellent customer service.
• Builds relationships and networks with all groups supported, which requires visiting assigned locations to perform meetings and hold discussions with the key players.
• Performs in-location and on-road observations.
• Compiles data to support service improvement and cost reduction recommendations.
• Performs other duties as assigned.

Minimum Education

High school diploma or GED required.

Minimum Experience

One (1) year of customer service, transportation sales, or related experience required with primary emphasis on pickup and delivery coordination between CXPC, drivers and external customers in a logistics/ distribution and/or transportation environment.

Knowledge, Skills, and Abilities

Strong human relations and communication skills both verbal and written to explain information to various audiences. Customer service skills to respond effectively to requests and resolve issues. Ability to build and maintain collaborative working relationships and work in a team environment. Ability to act independently in making workload and allocation decisions and to work in a rapidly changing environment with strict time parameters. Time management, organizational, and multi-tasking skills to work in a fast-paced environment. Ability to work with large amounts of data to compile and report for decision making on company initiatives. Ability to complete the required CXPC new hire and recurrence technical training.

Job Conditions

An in-office position that cannot be worked remotely. Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner.

Preferred Qualifications:

Pay Transparency:

The desired location for this position would be at Charlotte, SC. Employees will be required to work at the FedEx location five days a week.

Pay:

Additional Details:

Work schedule to be determined

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)