Activation & Order Operations Specialist

Catapult Solutions Group; Plano (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A well-established technology company in Plano, Texas, seeks an Order Desk Associate to support sales operations by ensuring accurate and timely order processing. The ideal candidate has a minimum of 2 years in sales support, proficiency in CRM systems like Salesforce, and strong communication skills. Responsibilities include managing customer activation, coordinating with teams for order fulfillment, and resolving customer inquiries. This role offers a collaborative environment focused on operational excellence.

Qualifications

• Minimum of 2+ years of experience in sales support or a related customer-facing role.
• Experience with order placement for direct customers.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Manage customer activation and process orders accurately and efficiently.
• Communicate with customers via phone, email, and chat in a professional and timely manner.
• Coordinate with cross-functional teams to ensure accurate and timely order fulfillment.
• Resolve customer questions and order-related issues promptly.

Skills

Sales support experience

CRM systems proficiency

Strong communication skills

Organizational abilities

Attention to detail

Relationship-building skills

Tools

Salesforce

Job description

A well-established technology company in Plano, Texas, seeks an Order Desk Associate to support sales operations by ensuring accurate and timely order processing. The ideal candidate has a minimum of 2 years in sales support, proficiency in CRM systems like Salesforce, and strong communication skills. Responsibilities include managing customer activation, coordinating with teams for order fulfillment, and resolving customer inquiries. This role offers a collaborative environment focused on operational excellence.