Acting Assistant Store Leader—Design & Customer Experience

Crate & Barrel; City of White Plains (NY); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Crate & Barrel in White Plains, NY, seeks an Acting Assistant Store Leader to drive sales and service excellence. Lead programs, coach associates, and implement engagement initiatives to boost customer acquisition, retention and loyalty, while overseeing events and Registry/Trade programs that bring the brand to life.

You will manage scheduling and KPI analysis, maintain brand standards, and partner with the Store Leader to set expectations and execute seasonal plans.

Qualificações

• 2+ years customer service or retail leadership experience.
• Proficiency with Microsoft Office and Google applications.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.

Responsabilidades

• In collaboration with the Store Leader, manage workload and ensure execution of plans and strategies across the store and in assigned area.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow‑up as required.
• Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

Conhecimentos

Customer service

Retail leadership

Communication

Interpersonal skills

Ferramentas

Microsoft Office

Google Applications

Computer systems

Tablet devices

Descrição da oferta de emprego

Crate & Barrel in White Plains, NY, seeks an Acting Assistant Store Leader to drive sales and service excellence. Lead programs, coach associates, and implement engagement initiatives to boost customer acquisition, retention and loyalty, while overseeing events and Registry/Trade programs that bring the brand to life.

You will manage scheduling and KPI analysis, maintain brand standards, and partner with the Store Leader to set expectations and execute seasonal plans.