ACT Specialist — Remote Assistive Tech & Outreach

State of Minnesota; Willmar (MN); Hybrid; USD 50,000 - 71,000; Full time

Job summary

The State of Minnesota is seeking a Central/Southwest MN ACT Specialist to interview individuals with communication disabilities, assess equipment needs, install and train on assistive technology, and provide follow-up support. The role includes statewide outreach and regional inventory management to support telecommunication access.

Applicants must have experience with assistive technology and ASL communication, plus strong customer service and problem-solving skills.

Qualifications

• Signing Skills sufficient to communicate fluently in American Sign Language.
• Variety of experience working effectively with persons with a wide range of disabilities.
• Proficient in using technology with the ability to adapt to new and evolving technologies.
• Experience installing, configuring, and providing training on the use of technology for individuals with varying levels of technical proficiency.
• Customer service experience with the ability to build positive relationships and provide effective communication across multiple platforms, including in-person, telephone, video, and email interactions.
• Problem solving skills to troubleshoot technical assistive technology issues and match the consumer with the correct device.
• Ability to adhere to established procedures while accurately tracking, updating, and maintaining database records.

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone.
• Review applications and determine program eligibility and telecommunication equipment needs.
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources.
• Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan.
• Manage regional inventory for in-person appointments and other duties assigned.

Skills

ASL proficiency

Disability experience

Tech proficiency

Installation/training tech

Customer service

Problem solving

Database records

Job description

The State of Minnesota is seeking a Central/Southwest MN ACT Specialist to interview individuals with communication disabilities, assess equipment needs, install and train on assistive technology, and provide follow-up support. The role includes statewide outreach and regional inventory management to support telecommunication access.

Applicants must have experience with assistive technology and ASL communication, plus strong customer service and problem-solving skills.