Remote ACT Specialist - Assistive Tech & Outreach

State of Minnesota; Brainerd (MN); Remote; USD 33,000 - 47,000; Full time

Job summary

The State of Minnesota is seeking a Central/Southwest MN ACT Specialist in a full-time, telework-eligible position based in Minnesota. You will interview individuals with communication disabilities, review applications, install and train on equipment, and support telephone/internet discount applications while promoting MN ACT and Minnesota Relay.

This role requires ASL proficiency, strong customer service, adaptability to evolving technologies, and the ability to work with diverse populations.

Qualifications

• Must have work experience providing assistive technology installation, technical support, and training for consumers with a disability.
• Signing Skills sufficient to communicate fluently in American Sign Language
• Variety of experience working effectively with persons with a wide range of disabilities
• Proficient in using technology with the ability to adapt to new and evolving technologies
• Experience installing, configuring, and providing training on the use of technology for individuals with varying levels of technical proficiency
• Customer service experience with the ability to build positive relationships and provide effective communication across multiple platforms, including in-person, telephone, video, and email interactions
• Problem solving skills to troubleshoot technical assistive technology issues and match the consumer with the correct device
• Ability to adhere to established procedures while accurately tracking, updating, and maintaining database records

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone
• Review applications and determine program eligibility and telecommunication equipment needs
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources
• Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan
• Manage regional inventory for in-person appointments and other duties assigned

Skills

ASL proficiency

Customer service

Problem solving

Tech adaptability

Job description

The State of Minnesota is seeking a Central/Southwest MN ACT Specialist in a full-time, telework-eligible position based in Minnesota. You will interview individuals with communication disabilities, review applications, install and train on equipment, and support telephone/internet discount applications while promoting MN ACT and Minnesota Relay.

This role requires ASL proficiency, strong customer service, adaptability to evolving technologies, and the ability to work with diverse populations.