ACT Specialist — Assistive Tech & Outreach (MN)

State of Minnesota; Mankato (MN); Hybrid; USD 33,000 - 47,000; Full time

Job summary

The State of Minnesota is seeking an ACT Specialist to assess and assist individuals with disabilities in accessing telecommunication equipment and services. This role emphasizes ASL fluency, customer-oriented support, and statewide outreach within a telework-eligible framework.

Responsibilities include evaluating applications, installing equipment, training users, and managing regional inventory, with travel up to 20% and a Day Shift schedule. The department values equity and inclusion.

Qualifications

• Signing skills sufficient to communicate fluently in American Sign Language.
• Experience working with persons with disabilities.
• Proficient in using technology and adapting to new tech.

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone.
• Review applications and determine program eligibility and telecommunication equipment needs.
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources.
• Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan.
• Manage regional inventory for in-person appointments and other duties assigned.

Skills

ASL

Customer service

Problem solving

Technical support

Job description

The State of Minnesota is seeking an ACT Specialist to assess and assist individuals with disabilities in accessing telecommunication equipment and services. This role emphasizes ASL fluency, customer-oriented support, and statewide outreach within a telework-eligible framework.

Responsibilities include evaluating applications, installing equipment, training users, and managing regional inventory, with travel up to 20% and a Day Shift schedule. The department values equity and inclusion.