Remote ACT Specialist: Accessible Tech & Outreach

Greater St. Cloud; Saint Cloud (MN); Hybrid; USD 33,000 - 47,000; Full time

Job summary

The State of Minnesota is seeking an ACT Specialist at the Central/Southwest MN level to provide assistive technology installation, technical support, and training to customers with disabilities. This role emphasizes signing skills (ASL) and strong customer service across in-person, phone, video, and email channels.

Telework eligibility is noted, with a day shift Monday–Friday schedule. The incumbent will work under DHS Central Office AFSCME and coordinate statewide outreach for MN ACT and

Qualifications

• Must have work experience providing assistive technology installation, technical support, and training for consumers with a disability.
• Experience must clearly demonstrate Signing Skills sufficient to communicate fluently in American Sign Language.
• Variety of experience working effectively with persons with a wide range of disabilities.
• Proficient in using technology with the ability to adapt to new and evolving technologies.
• Experience installing, configuring, and providing training on the use of technology for individuals with varying levels of technical proficiency.
• Customer service experience with the ability to build positive relationships and provide effective communication across multiple platforms, including in-person, telephone, video, and email interactions.
• Problem solving skills to troubleshoot technical assistive technology issues and match the consumer with the correct device.
• Ability to adhere to established procedures while accurately tracking, updating, and maintaining database records.

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone.
• Review applications and determine program eligibility and telecommunication equipment needs.
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources.
• Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan.
• Manage regional inventory for in-person appointments and other duties assigned.

Skills

ASL fluency

Customer service

Communication

Problem solving

Job description

The State of Minnesota is seeking an ACT Specialist at the Central/Southwest MN level to provide assistive technology installation, technical support, and training to customers with disabilities. This role emphasizes signing skills (ASL) and strong customer service across in-person, phone, video, and email channels.

Telework eligibility is noted, with a day shift Monday–Friday schedule. The incumbent will work under DHS Central Office AFSCME and coordinate statewide outreach for MN ACT and