Central/Southwest MN ACT Specialist / State Program Administrative Technical Specialist

State of Minnesota; Marshall (MN); Hybrid; USD 33,000 - 47,000; Full time

Job summary

The State of Minnesota is seeking an ACT Specialist for Central/Southwest MN to support individuals with communication disabilities. You will interview clients, determine eligibility, install and train on equipment, and connect users to applicable services and discounts.

Telework is eligible for applicants meeting criteria. This role requires strong collaboration with regional teams and a commitment to equity, inclusion, and public service.

Qualifications

• Signing Skills sufficient to communicate fluently in American Sign Language
• Experience with diverse disabilities and adapting to individual needs
• Proficient with evolving technologies and assistive devices
• Experience installing, configuring, and training on assistive technology
• Strong customer service across in-person, telephone, video and email
• Problem solving to troubleshoot assistive tech issues
• Ability to track, update, and maintain database records

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone
• Review applications and determine program eligibility and telecommunication equipment needs
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and resources
• Promote MN ACT and Minnesota Relay via statewide outreach plan
• Manage regional inventory for in-person appointments and other duties assigned

Skills

American Sign Language

Customer service

Technical troubleshooting

Assistive technology

Equipment installation

Tools

Database software

Job description

Working Title: Central/Southwest MN ACT Specialist

Job Class: State Program Administrator, Technical Specialist

Agency: Human Services Dept

• Job ID : 98054
• Location : St. Paul
• Telework Eligible : Yes
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers
• Date Posted : 11/06/2026
• Closing Date : 11/19/2026
• Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office AFSCME
• Division/Unit : DHS-Central Office / ADSA DHHS Telephone Equip Dist
• Work Shift/Work Hours : Day Shift
• Days of Work : Monday - Friday
• Travel Required : Yes, up to 20%
• Salary Range: $24.02 - $33.86 / hourly; $50,153 - $70,699 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 207 - Technical/AFSCME
• Work Area : K
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

This position is eligible for telework https://mn.gov/mmb-stat/policies/1422-telework.pdf for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Central/Southwest MN ACT Specialist will:

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone
• Review applications and determine program eligibility and telecommunication equipment needs
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources
• Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan
• Manage regional inventory for in-person appointments and other duties assigned

Minimum Qualifications

Must have work experience providing assistive technology installation, technical support, and training for consumers with a disability.

Experience must clearly demonstrate:

• Signing Skills sufficient to communicate fluently in American Sign Language
• Variety of experience working effectively with persons with a wide range of disabilities
• Proficient in using technology with the ability to adapt to new and evolving technologies
• Experience installing, configuring, and providing training on the use of technology for individuals with varying levels of technical proficiency
• Customer service experience with the ability to build positive relationships and provide effective communication across multiple platforms, including in-person, telephone, video, and email interactions
• Problem solving skills to troubleshoot technical assistive technology issues and match the consumer with the correct device
• Ability to adhere to established procedures while accurately tracking, updating, and maintaining database records

Preferred Qualifications

• Experience working with deaf, hard of hearing, seniors with hearing loss (non-ASL users), physically disabled and speech disabled individuals
• Possess good organizational and time management skills
• Inventory management experience of assets
• The ability to adapt to each consumer's unique needs while providing person-centered support
• Experience representing an organization through community outreach, informational booths, presentations, and public engagement
• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Incumbent must possess and maintain a valid Driver’s License.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.