Remote ACT Specialist — Assistive Tech & Outreach

Minnesota Department of Human Services; Saint Cloud (MN); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Minnesota Department of Human Services is seeking a Central/Southwest MN ACT Specialist to assess and support communication-disabled individuals, determine eligibility for MN ACT and related equipment, and provide installation, training, and follow-up assistance. The role emphasizes outreach and coordination across a statewide network.

The position requires strong ASL communication abilities, robust customer service experience, and the capacity to adapt to evolving assistive technologies.

Qualifications

• Signing Skills sufficient to communicate fluently in American Sign Language.
• Customer service experience with the ability to build positive relationships across multiple platforms (in-person, telephone, video, email).
• Proficient in using technology and able to adapt to new technologies.
• Experience installing, configuring, and training users on assistive technology.

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone.
• Review applications and determine program eligibility and telecommunication equipment needs.
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and resources.
• Promote MN ACT and Minnesota Relay with statewide outreach.
• Manage regional inventory for in-person appointments and other duties.

Skills

ASL proficiency

Communication skills

Customer service

Technical installation support

Job description

Minnesota Department of Human Services is seeking a Central/Southwest MN ACT Specialist to assess and support communication-disabled individuals, determine eligibility for MN ACT and related equipment, and provide installation, training, and follow-up assistance. The role emphasizes outreach and coordination across a statewide network.

The position requires strong ASL communication abilities, robust customer service experience, and the capacity to adapt to evolving assistive technologies.