Remote ACT Specialist: Accessible Tech Outreach

State of Minnesota; Marshall (MN); Hybrid; USD 33,000 - 47,000; Full time

Job summary

The State of Minnesota is seeking an ACT Specialist for Central/Southwest MN to support individuals with communication disabilities. You will interview clients, determine eligibility, install and train on equipment, and connect users to applicable services and discounts.

Telework is eligible for applicants meeting criteria. This role requires strong collaboration with regional teams and a commitment to equity, inclusion, and public service.

Qualifications

• Signing Skills sufficient to communicate fluently in American Sign Language
• Experience with diverse disabilities and adapting to individual needs
• Proficient with evolving technologies and assistive devices
• Experience installing, configuring, and training on assistive technology
• Strong customer service across in-person, telephone, video and email
• Problem solving to troubleshoot assistive tech issues
• Ability to track, update, and maintain database records

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone
• Review applications and determine program eligibility and telecommunication equipment needs
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and resources
• Promote MN ACT and Minnesota Relay via statewide outreach plan
• Manage regional inventory for in-person appointments and other duties assigned

Skills

American Sign Language

Customer service

Technical troubleshooting

Assistive technology

Equipment installation

Tools

Database software

Job description

The State of Minnesota is seeking an ACT Specialist for Central/Southwest MN to support individuals with communication disabilities. You will interview clients, determine eligibility, install and train on equipment, and connect users to applicable services and discounts.

Telework is eligible for applicants meeting criteria. This role requires strong collaboration with regional teams and a commitment to equity, inclusion, and public service.