ACT Specialist: Remote Telecommunication Access

State of Minnesota; Saint Cloud (MN); Remote; USD 33,000 - 47,000; Full time

Job summary

The State of Minnesota is seeking a Central/Southwest MN ACT Specialist in the DHS Central Office, located in St. Paul. This full-time, day-shift position offers telework eligibility for Minnesota residents or qualifying border-state applicants with supervisory approval.

The role supports individuals with disabilities through assessment, equipment installation, and statewide outreach. You will interview individuals with communication disabilities, determine eligibility and equipment needs,

Qualifications

• Signing Skills sufficient to communicate fluently in American Sign Language
• Variety of experience working effectively with persons with a wide range of disabilities
• Proficient in using technology with the ability to adapt to new and evolving technologies
• Experience installing, configuring, and providing training on the use of technology for individuals with varying levels of technical proficiency
• Customer service experience with the ability to build positive relationships and provide effective communication across multiple platforms, including in-person, telephone, video, and email interactions
• Problem solving skills to troubleshoot technical assistive technology issues and match the consumer with the correct device
• Ability to adhere to established procedures while accurately tracking, updating, and maintaining database records

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone
• Review applications and determine program eligibility and telecommunication equipment needs
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources
• Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan
• Manage regional inventory for in-person appointments and other duties assigned

Skills

ASL proficiency

Customer service

Problem solving

Tech aptitude

Job description

The State of Minnesota is seeking a Central/Southwest MN ACT Specialist in the DHS Central Office, located in St. Paul. This full-time, day-shift position offers telework eligibility for Minnesota residents or qualifying border-state applicants with supervisory approval.

The role supports individuals with disabilities through assessment, equipment installation, and statewide outreach. You will interview individuals with communication disabilities, determine eligibility and equipment needs,