ACT Services Lead — Community Mental Health Innovator

Vivia; Lincolnwood (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision & life保险

401(k) with employer match

Professional development stipend

Paid holidays and generous PTO

Job summary

Vivia Health is seeking a Program Manager of ACT Services to lead a multidisciplinary team serving adults with serious mental illness in Chicago. You will oversee clinical operations, maintain ACT fidelity, and collaborate with hospitals, housing programs, courts, and other partners.

You will drive outcomes, ensure Medicaid compliance, and provide trauma-informed training to staff, while promoting equity and recovery across the community.

Qualifications

• Master’s degree in Social Work, Counseling, Psychology, or related field
• Active Illinois license (LCSW/LCPC or equivalent)
• 5–7 years’ experience with adults with serious mental illness
• 3+ years in supervisory or leadership role
• Knowledge of ACT model, Medicaid billing, and integrated care
• Familiarity with IM+CANS and Athena EHR systems

Responsibilities

• Provide clinical oversight across case managers, therapists, nurses, and peer specialists
• Lead daily coordination meetings to manage risk, review cases, and assign priorities
• Maintain fidelity to ACT standards with balanced caseloads and proactive outreach
• Approve treatment plans and guide interdisciplinary care coordination
• Respond to crises and oversee safety planning and de-escalation practices
• Strengthen community partnerships (hospitals, housing, courts, detox programs)
• Track outcomes like engagement, hospitalizations, and housing stability
• Ensure compliance with Medicaid, grants, and documentation standards
• Provide training in trauma-informed care, harm reduction, and motivational interviewing
• Champion a culture of equity, inclusion, and recovery

Skills

Clinical leadership

ACT knowledge

Interdisciplinary collaboration

Medicaid billing

Crisis management

Trauma-informed care

Education

Master’s in Social Work/Counseling/Psychology or related

Tools

IM+CANS

Athena EHR

Job description

Vivia Health is seeking a Program Manager of ACT Services to lead a multidisciplinary team serving adults with serious mental illness in Chicago. You will oversee clinical operations, maintain ACT fidelity, and collaborate with hospitals, housing programs, courts, and other partners.

You will drive outcomes, ensure Medicaid compliance, and provide trauma-informed training to staff, while promoting equity and recovery across the community.