ACT Program Manager

Vivia; Lincolnwood (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision & life保险

401(k) with employer match

Professional development stipend

Paid holidays and generous PTO

Job summary

Vivia Health is seeking a Program Manager of ACT Services to lead a multidisciplinary team serving adults with serious mental illness in Chicago. You will oversee clinical operations, maintain ACT fidelity, and collaborate with hospitals, housing programs, courts, and other partners.

You will drive outcomes, ensure Medicaid compliance, and provide trauma-informed training to staff, while promoting equity and recovery across the community.

Qualifications

• Master’s degree in Social Work, Counseling, Psychology, or related field
• Active Illinois license (LCSW/LCPC or equivalent)
• 5–7 years’ experience with adults with serious mental illness
• 3+ years in supervisory or leadership role
• Knowledge of ACT model, Medicaid billing, and integrated care
• Familiarity with IM+CANS and Athena EHR systems

Responsibilities

• Provide clinical oversight across case managers, therapists, nurses, and peer specialists
• Lead daily coordination meetings to manage risk, review cases, and assign priorities
• Maintain fidelity to ACT standards with balanced caseloads and proactive outreach
• Approve treatment plans and guide interdisciplinary care coordination
• Respond to crises and oversee safety planning and de-escalation practices
• Strengthen community partnerships (hospitals, housing, courts, detox programs)
• Track outcomes like engagement, hospitalizations, and housing stability
• Ensure compliance with Medicaid, grants, and documentation standards
• Provide training in trauma-informed care, harm reduction, and motivational interviewing
• Champion a culture of equity, inclusion, and recovery

Skills

Clinical leadership

ACT knowledge

Interdisciplinary collaboration

Medicaid billing

Crisis management

Trauma-informed care

Education

Master’s in Social Work/Counseling/Psychology or related

Tools

IM+CANS

Athena EHR

Job description

Bring hope, stability, and recovery directly to people’s doorsteps.

At Vivia Health, we’re reimagining community mental health.

Our Assertive Community Treatment (ACT) program pairs licensed clinicians, nurse practitioners, case managers, and peer specialists to deliver mobile, wraparound services that meet people where they are — in their homes, neighborhoods, and communities.

We’re looking for a strategic, compassionate clinical leader to guide this work and shape the future of intensive community care in Chicago.

Are you a LCSW, LCPC, or equivalent with strong leadership skills and a passion for recovery-oriented, field-based care? Then, you belong here at Vivia!

About The Role

The Program Manager of ACT Services leads a multidisciplinary team serving adults with serious mental illness — many navigating co-occurring conditions, housing instability, or justice involvement.

You’ll lead with both heart and rigor, ensuring clinical excellence, operational smoothness, and fidelity to the ACT model while building lasting partnerships across Chicago’s systems of care.

In This Role, You Will

What You’ll Do

• Provide clinical oversight across case managers, therapists, nurses, and peer specialists
• Lead daily coordination meetings to manage risk, review cases, and assign priorities
• Maintain fidelity to ACT standards — ensuring balanced caseloads and proactive outreach
• Approve treatment plans and guide interdisciplinary care coordination
• Respond to crises and oversee safety planning and de-escalation practices
• Strengthen community partnerships (hospitals, housing, courts, detox programs, etc.)
• Track outcomes like engagement, hospitalization rates, and housing stability
• Ensure compliance with Medicaid, grants, and documentation standards
• Provide training in trauma-informed care, harm reduction, and motivational interviewing
• Champion a culture of equity, inclusion, and recovery

What You Bring

• Master’s in Social Work, Counseling, Psychology, or related field
• Active Illinois license (LCSW, LCPC, or equivalent preferred)
• 5–7 years’ experience with adults with serious mental illness
• 3+ years in a supervisory or leadership role
• Knowledge of ACT model, Medicaid billing, and integrated care
• Strong clinical judgment, leadership, and interdisciplinary collaboration skills
• Familiarity with IM+CANS and EHR systems (Athena preferred)

Bonus If You’re

• Certification in DBT, CBT, Harm Reduction, or Trauma-Informed Care
• Experience with forensic, homeless, or co-occurring populations
• Bilingual ability and cultural responsiveness to Chicago’s diverse communities

Why Join Vivia Health?

• Lead Impactful Work – Guide a gold-standard ACT program and drive real change in Chicago
• Mission-Driven Team – Collaborate with passionate clinicians and visionary leaders
• Professional Growth – Access CEUs, clinical supervision, and leadership mentorship
• Supportive Culture – Inclusive, values-aligned environment where your voice matters

Details

• Location: Clinics and field sites across Chicago
• Schedule: Full-time, Monday–Friday, 9 am - 5 pm
• Employment Type: Full-Time, Non-Exempt

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Annual professional development stipend
• 401(k) with employer match
• Supportive, flexible workplace culture