Multi-Line Representative - State Farm Agent Team Member

Gina-Gonzalez---State-Farm-Agent; South Elgin (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Gina Gonzalez State Farm in South Elgin, IL is seeking a bilingual Insurance Sales & Service Representative who is fluent in English and Spanish. This full-time, in-office role splits 50% customer service and 50% sales, with opportunities to work across Auto, Home, Renters, Life and other insurance products.

You'll assist customers with billing and policy changes, conduct reviews, identify protection gaps, quote and close policies, and build lasting relationships.

Qualifications

• Fluency in English and Spanish required.
• Customer-first mindset with strong listening skills.
• Confident discussing insurance options and asking for the sale.
• Organized, dependable, detail-oriented, with strong follow-through.
• Team player with commitment and focus.
• Sales, customer service, or insurance experience preferred.
• Ability to meet licensing requirements.

Responsibilities

• Assist English- and Spanish-speaking customers with billing, policy changes, renewals, and coverage questions.
• Conduct policy reviews, resolve concerns, and follow up promptly.
• Build lasting relationships through attentive, reliable service.
• Maintain accurate customer records and support retention goals.
• Quote, explain, and close Auto, Home, Renters, Life, and other insurance products.
• Identify protection gaps and recommend coverage based on customer needs.
• Generate business through leads, referrals, outbound outreach, and follow-up.
• Cross-sell to existing customers and help households understand their coverage options.
• Manage sales opportunities and contribute to agency production goals.

Skills

Bilingual EN/ES

Customer service

Sales

Communication

Organization

Licensing

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Bilingual Insurance Sales & Service Representative – Spanish Required

Gina Gonzalez State Farm

48 S McLean Blvd, South Elgin, IL 60177

Full-Time | In-Office

Build Relationships. Protect Families. Grow Together.

Gina Gonzalez State Farm is seeking a bilingual Insurance Sales & Service Representative who is passionate about helping customers and confident recommending insurance solutions. This position is evenly divided between customer service (50%) and sales (50%), with opportunities to work across Auto, Home, Renters, Life, and other insurance products.

Our agency culture is built on three pillars: commitment, consistency, and focus. We're a progressive, collaborative office where teammates support one another and work to become trusted resources for the customers we serve.

Licensing Requirements

• Property & Casualty license must be obtained before your first day in the agency.
• Life & Health licenses are also required and must be obtained within the agency's established timeframe after starting.
• We provide licensing guidance, study resources, and support throughout the process.
• Previous insurance experience is preferred, not required.

What You'll Do

Customer Service & Retention – 50%

• Assist English- and Spanish-speaking customers with billing, policy changes, renewals, and coverage questions.
• Conduct policy reviews, resolve concerns, and follow up promptly.
• Build lasting relationships through attentive, reliable service.
• Maintain accurate customer records and support retention goals.

Insurance Sales & Multiline Growth – 50%

• Quote, explain, and close Auto, Home, Renters, Life, and other insurance products.
• Identify protection gaps and recommend coverage based on customer needs.
• Generate business through leads, referrals, outbound outreach, and follow-up.
• Cross-sell to existing customers and help households understand their coverage options.
• Manage sales opportunities and contribute to agency production goals.

What We're Looking For

• Fluency in spoken and written English and Spanish is required.
• A customer-first mindset, empathy, and strong listening skills.
• Confidence discussing insurance options and asking for the sale.
• Organization, dependability, attention to detail, and follow-through.
• A team player who demonstrates commitment, consistency, and focus.
• Sales, customer service, or insurance experience preferred.
• Ability to meet the licensing requirements above.

Why Join Gina Gonzalez State Farm?

• Supportive team that shares knowledge and celebrates progress.
• Progressive, growth-minded office with a strong customer focus.
• Licensing assistance, coaching, and ongoing professional development.
• Balanced responsibilities in customer service and insurance sales.
• Opportunity to build meaningful relationships and a long-term career.

Equal Opportunity Employer

Gina Gonzalez State Farm considers qualified applicants without regard to any status protected by applicable law.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.