Acoustics Inside Sales & Customer Success Specialist

TECHLITE Acoustics & Insulation; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spend Account

401K Match

Life/AD&D Insurance

FMLA

Job summary

TECHLITE Acoustics & Insulation, a division of The Zippertubing Company, is seeking an Acoustics Customer Support Associate / Inside Sales in Tempe, AZ. This onsite, full-time role supports customers from quote through delivery, manages orders, and coordinates with Sales, Engineering, and Quality teams.

Ideal candidates have 2+ years in customer-facing or order-processing roles, strong attention to detail, and familiarity with CRM systems.

Qualifications

• 2 years of experience in a customer-facing or order-processing role or B2B Inside Sales.
• Superior attention to detail.
• Manufacturing environment experience (preferred).
• Experience supporting customized or engineered-to-order products (preferred).
• Ability to multi-task and understand priorities.
• English proficiency and basic math/documentation skills.

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Review and process quotes and orders for completeness and accuracy before production and invoicing.
• Manage orders on hold for PO revisions, payments, etc.
• Coordinate with Technical Sales, Quality, and Engineering on custom inquiries.
• Maintain accurate records of customer interactions.
• Process returns (RMA) and manage related documentation.
• CRM queue management and accurate payment processing for orders.

Skills

Customer-facing

Order processing

B2B Inside Sales

CRM knowledge

Attention to detail

Multi-tasking

Communication skills

Manufacturing environment

Education

Bachelor's degree preferred

Tools

CRM software

Job description

TECHLITE Acoustics & Insulation, a division of The Zippertubing Company, is seeking an Acoustics Customer Support Associate / Inside Sales in Tempe, AZ. This onsite, full-time role supports customers from quote through delivery, manages orders, and coordinates with Sales, Engineering, and Quality teams.

Ideal candidates have 2+ years in customer-facing or order-processing roles, strong attention to detail, and familiarity with CRM systems.