Acoustics Customer Support Associate

TECHLITE Acoustics And Insulation

Tempe (AZ)

On-site

USD 42,000 - 54,000

Full time

5 days ago

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Benefits offered by this job

Vacation time (80 hours/year)

Sick time (48 hours/year)

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

401K with match

Life / AD&D insurance

FMLA eligibility

Stable full-time schedule

Job summary

TECHLITE Acoustics & Insulation in Tempe, AZ is seeking an Acoustics Customer Support Associate to handle order processing and customer communications in a fast-paced manufacturing environment.

You will manage quotes and orders, support cross-functional teams, process RMAs, and maintain accurate CRM records, with a Monday-Thursday 6:00am–3:30pm schedule and onsite work.

This full-time role offers a stable schedule and opportunities to grow in a supportive, detail-oriented team.

Qualifications

2 years of experience in a customer-facing or order-processing role.
Experience supporting customized or engineered-to-order products.
Bachelor’s degree preferred but not required; equivalent work experience considered.
Strong attention to detail and ability to collaborate across teams.
CRM system knowledge and solid math, computer, and documentation skills.

Responsibilities

Communicate with customers via phone, email, live chat, and in person.
Build trusted relationships by providing responsive, professional service.
Keep customers informed throughout the order lifecycle.
Review quotes and orders for completeness and accuracy before production.
Manage orders on hold for PO revisions, payment, etc.
Coordinate with Technical Sales, Quality, and Engineering on custom inquiries.
Maintain accurate records of customer interactions in the CRM.
Process RMAs and track returns.
CRM queue management and accurate payment processing.
Identify opportunities to improve processes and customer experience.

Skills

CRM software

Attention to detail

Communication

Multi-tasking

Order processing

Education

Bachelor’s degree preferred

Tools

MS Office

CRM software

Job description

TECHLITE Acoustics & Insulation

Acoustics Customer Support Associate

TECHLITE – A Division of The Zippertubing Company

Tempe, AZ | Full-Time | Onsite

Day Shift: Mon–Thurs 6:00am–3:30pm Fri 6:00a - 10a

Also searched as Customer Operations Associate • Customer Account Coordinator • Customer Success Associate • Customer Support Specialist • Order Management Specialist • Customer Experience Coordinator • Inside Sales Coordinator • Client Services Coordinator • Sales Support Specialist

TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter.

As a small, agile manufacturing organization, our team works closely across engineering, production, and customer-facing functions to deliver customized, performance-driven solutions. We value curiosity, collaboration, and hands-on problem solving. This role is ideal for someone who enjoys supporting B2B customers in a fast-paced manufacturing environment, managing orders, details, and communication from quote through delivery.

Key Responsibilities

Communicate with customers via phone, email, live chat, and in person in a timely and professional manner
Build trusted relationships by providing responsive, professional service.
Keep customers informed throughout the order lifecycle.
Ensure the solution complies with customer-provided specifications
Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed
Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer
Manage orders that are ‘on hold’ for PO revisions, payment, etc.
Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments
Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly
Maintain accurate records of interactions with the customers in an orderly manner
RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty
CRM Queue Management
Accurate payment processing for orders and samples
Perform other related duties as assigned
Identify opportunities to improve processes and enhance customer experience.

Knowledge, skills and abilities

2 years of experience in a customer-facing or order-processing role
Superior attention to detail
Manufacturing environment experience (Preferred)
Experience supporting customized or engineered-to-order products (Preferred)
Ability to multi-task and understand priorities
Bachelor’s degree preferred but not required; equivalent work experience will be considered
A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude
Strong math, computer, and documentation skills
Good internal and external verbal and written communication skills
Ability to collaborate effectively with cross-functional teams
Desire to learn products and processes and excel in both

Benefits

80 hours of vacation per year
48 hours of sick time per year
Medical, Dental, Vision
Flexible Spend Account
401K w/match
Life / AD&D insurance - paid
FMLA with qualifying criteria
Stable, full-time schedule

Schedule

Mon–Thurs 6:00am–3:30pm Fri 6:00a - 10a; off Saturday’s & Sunday’s

Compensation

$41,600 - $54,080 per year based on experience / $20 - $26 per hour DOE

Environment / Physical Demands

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

Equal Opportunity Employer

Techlite, a division of Zippertubing,® is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Techlite, a division of Zippertubing® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Techlite, a division of Zippertubing® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Techlite a division of Zippertubing® will not tolerate discrimination or harassment based on any of these characteristics. Techlite a division of Zippertubing® encourages applicants of all ages.

Additional Information

For more information about Techlite, please visit our website: www.techlite.com.