Acoustics Customer Support Associate

TECHLITE® Acoustics & Insulation; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

TECHLITE Acoustics & Insulation in Tempe, AZ is seeking an Acoustics Customer Support Associate to handle orders, inquiries, and quotes in a fast-paced manufacturing setting. This onsite role involves coordinating with engineering, sales, and production to ensure accuracy from quote to delivery.

The ideal candidate has at least 2 years of customer-facing or order-processing experience, strong attention to detail, and the ability to multi-task.

Qualifications

• 2 years of experience in a customer-facing or order-processing role.
• Superior attention to detail and ability to multi-task.
• Experience supporting customized or engineered-to-order products; manufacturing environment preferred.
• Bachelor's degree preferred or equivalent work experience.

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Process quotes and orders for completeness and accuracy before orders are released to production and invoiced to the customer.
• Maintain accurate records of interactions with customers in an orderly manner; CRM queue management.
• RMA processing and tracking; manage changes in sales orders and coordinate with related departments.
• Identify opportunities to improve processes and enhance customer experience.

Skills

Customer-facing

Order processing

Attention to detail

Multi-tasking

Interpersonal communication

CRM software

Technical aptitude

Education

Bachelor's degree preferred or equivalent experience

Tools

CRM software

Job description

TECHLITE Acoustics & Insulation

Acoustics Customer Support Associate

Location: Tempe, AZ | Full‑time | Onsite

Day Shift: Mon‑Thurs 6:00 am‑3:30 pm, Fri 6:00 am‑10 am

TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter.

As a small, agile manufacturing organization, our team works closely across engineering, production, and customer-facing functions to deliver customized, performance‑driven solutions. We value curiosity, collaboration, and hands‑on problem solving.

This role is ideal for someone who enjoys supporting B2B customers in a fast‑paced manufacturing environment, managing orders, details, and communication from quote through delivery.

Other titles include: Customer Operations Associate, Customer Account Coordinator, Customer Success Associate, Customer Support Specialist, Order Management Specialist, Customer Experience Coordinator, Inside Sales Coordinator, Client Services Coordinator, Sales Support Specialist.

Key Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications.
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed.
• Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer.
• Manage orders that are on hold for PO revisions, payment, etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.Maintain accurate records of interactions with the customers in an orderly manner.
• RMA (Return material authorization) processing and tracking.
• Maintain proper knowledge to backup as necessary if not primary duty.
• CRM Queue Management.
• Accurate payment processing for orders and samples.
• Perform other related duties as assigned.
• Identify opportunities to improve processes and enhance customer experience.

Knowledge, Skills And Abilities

• 2 years of experience in a customer‑facing or order‑processing role.
• Superior attention to detail.
• Manufacturing environment experience (Preferred).
• Experience supporting customized or engineered‑to‑order products.
• Ability to multi‑task and understand priorities.
• Bachelor's degree preferred but not required; equivalent work experience will be considered.
• Working knowledge of CRM (Customer Relationship Management) software or good technical aptitude.Strong math, computer, and documentation skills.
• Good interpersonal communication skills.

Equal employment opportunity, including veterans and individuals with disabilities.