ACH Specialist — Electronic Banking Support

National Bank of Indianapolis Corp.; Indianapolis, Northern (IN, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

The National Bank of Indianapolis seeks an ACH Specialist to support our Electronic Banking team. You will help ensure accurate processing of ACH transactions and deliver dependable service to customers and internal partners.

Key duties include processing ACH returns, stop payments, disputes, and file releases; explain products clearly, troubleshoot electronic banking issues, and maintain payment files. We value accuracy, strong communication, and the ability to manage multiple priorities in a

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Banking operations experience and knowledge of electronic banking products and services preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to explain technical concepts clearly to a variety of users.
• Strong analytical, problem-solving, and organizational abilities.

Responsibilities

• Provide outstanding customer service and technical support via phone and email.
• Respond promptly to customer inquiries, requests, and issues.
• Troubleshoot electronic banking and technology-related concerns.
• Explain products, services, and technical information in clear, user-friendly terms.
• Process ACH returns, stop payments, disputes, change notifications, and unposted items.
• Release same-day ACH debit and credit files to the Federal Reserve.
• Load, process, balance, and maintain ACH and related electronic payment files.
• Review OFAC suspects, track international ACH items, and balance FedNow and RTP transactions.
• Review system reports to ensure accuracy and compliance.
• Partner with internal departments to resolve issues and improve service.
• Support reporting activities and serve as backup for other Electronic Banking functions

Skills

Customer service

Communication

Problem-solving

Analytical

Organizational abilities

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office

Computer hardware/software

Networking technologies

Job description

The National Bank of Indianapolis seeks an ACH Specialist to support our Electronic Banking team. You will help ensure accurate processing of ACH transactions and deliver dependable service to customers and internal partners.

Key duties include processing ACH returns, stop payments, disputes, and file releases; explain products clearly, troubleshoot electronic banking issues, and maintain payment files. We value accuracy, strong communication, and the ability to manage multiple priorities in a