ACH Specialist - Electronic Banking

The National Bank of Indianapolis; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The National Bank of Indianapolis is seeking an ACH Specialist to support our Electronic Banking team in Indianapolis. You will provide expert customer service and technical support, troubleshoot ACH-related issues, and ensure accurate processing of transactions.

This role requires clear communication, attention to detail, and the ability to work with internal departments to resolve complex payment inquiries.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Banking operations experience and knowledge of electronic banking products and services preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to explain technical concepts clearly to a variety of users.
• Strong analytical, problem-solving, and organizational abilities.

Responsibilities

• Provide outstanding customer service and technical support via phone and email.
• Respond promptly to customer inquiries, requests, and issues.
• Troubleshoot electronic banking and technology-related concerns.
• Explain products, services, and technical information in clear, user-friendly terms.
• Process ACH returns, stop payments, disputes, change notifications, and unposted items.
• Release same-day ACH debit and credit files to the Federal Reserve.
• Load, process, balance, and maintain ACH and related electronic payment files.
• Review OFAC suspects, track international ACH items, and balance FedNow and RTP transactions.
• Review system reports to ensure accuracy and compliance.
• Partner with internal departments to resolve issues and improve service.
• Support reporting activities and serve as backup for other Electronic Banking functions.

Skills

Customer service

Communication

Analytical thinking

Explain technical concepts

Multi-tasking

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office

Banking systems

Job description

Do you enjoy solving problems, supporting customers, and ensuring critical financial transactions are processed accurately and efficiently? The National Bank of Indianapolis is seeking an ACH Specialist to support our Electronic Banking team.

How You'll Contribute

• Provide outstanding customer service and technical support via phone and email
• Respond promptly to customer inquiries, requests, and issues
• Troubleshoot electronic banking and technology-related concerns
• Explain products, services, and technical information in clear, user-friendly terms
• Process ACH returns, stop payments, disputes, change notifications, and unposted items
• Release same-day ACH debit and credit files to the Federal Reserve
• Load, process, balance, and maintain ACH and related electronic payment files
• Review OFAC suspects, track international ACH items, and balance FedNow and RTP transactions
• Review system reports to ensure accuracy and compliance
• Partner with internal departments to resolve issues and improve service
• Support reporting activities and serve as backup for other Electronic Banking functions

What We're Looking For

• High school diploma or equivalent required; some college coursework preferred
• Banking operations experience and knowledge of electronic banking products and services preferred
• Strong customer service, communication, and interpersonal skills
• Ability to explain technical concepts clearly to a variety of users
• Strong analytical, problem-solving, and organizational abilities
• Ability to manage multiple priorities and meet deadlines
• High degree of accuracy and attention to detail
• Proficiency with Microsoft Office and general computer systems; working knowledge of computer hardware, software, and networking technologies

Why Join Us

The National Bank of Indianapolis is the city’s only locally owned national bank built on strong relationships, operational excellence, and a commitment to doing things the right way. Our Electronic Banking team plays a critical role in delivering secure, reliable, and client-focused digital solutions.

You can expect

• A collaborative environment where your expertise is valued
• Opportunities to expand your technical and banking knowledge
• Leadership that supports growth, accountability, and innovation
• Work that directly impacts client satisfaction and operational success

In Summary

Bring your technical expertise.

Bring your problem-solving mindset.

Bring your commitment to service.

We’ll provide the tools, support, and culture to help you thrive.

The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.

The National Bank of Indianapolis participates in E-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.