ACH Operations & Support Specialist

The National Bank of Indianapolis; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The National Bank of Indianapolis is seeking an ACH Specialist to support our Electronic Banking team in Indianapolis. You will provide expert customer service and technical support, troubleshoot ACH-related issues, and ensure accurate processing of transactions.

This role requires clear communication, attention to detail, and the ability to work with internal departments to resolve complex payment inquiries.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Banking operations experience and knowledge of electronic banking products and services preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to explain technical concepts clearly to a variety of users.
• Strong analytical, problem-solving, and organizational abilities.

Responsibilities

• Provide outstanding customer service and technical support via phone and email.
• Respond promptly to customer inquiries, requests, and issues.
• Troubleshoot electronic banking and technology-related concerns.
• Explain products, services, and technical information in clear, user-friendly terms.
• Process ACH returns, stop payments, disputes, change notifications, and unposted items.
• Release same-day ACH debit and credit files to the Federal Reserve.
• Load, process, balance, and maintain ACH and related electronic payment files.
• Review OFAC suspects, track international ACH items, and balance FedNow and RTP transactions.
• Review system reports to ensure accuracy and compliance.
• Partner with internal departments to resolve issues and improve service.
• Support reporting activities and serve as backup for other Electronic Banking functions.

Skills

Customer service

Communication

Analytical thinking

Explain technical concepts

Multi-tasking

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office

Banking systems

Job description

The National Bank of Indianapolis is seeking an ACH Specialist to support our Electronic Banking team in Indianapolis. You will provide expert customer service and technical support, troubleshoot ACH-related issues, and ensure accurate processing of transactions.

This role requires clear communication, attention to detail, and the ability to work with internal departments to resolve complex payment inquiries.