ACH Operations Specialist

Customers Bank; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Customers Bank is hiring for an ACH Operations role responsible for daily ACH processing, reconciliation, and exception handling. The candidate will work with the Fraud, Compliance and Risk teams to ensure accurate processing and regulatory compliance.

The role requires knowledge of NACHA rules, 2+ years ACH experience, and strong attention to detail in a high-volume setting. Banking experience and customer service are preferred.

Qualifications

• 2+ years of ACH experience in banking or financial services.
• Knowledge of NACHA rules and related codes.
• Ability to research and resolve payment issues with accuracy.

Responsibilities

• Process daily ACH activity including origination, returns, and exceptions.
• Run daily batch control jobs and handle NACHA-related tasks.
• Reconcile ACH activity and investigate discrepancies.
• Handle incoming disputes from Fraud Department.
• Process stop payments and unauthorized ACH transactions per policy.
• Respond to inquiries about ACH transactions and regulations.
• Maintain records in compliance with regulatory retention requirements.
• Collaborate with compliance, risk, and operations for audits.

Skills

NACHA rules knowledge

SEC codes awareness

Prenote requirements

ACH processing experience

Customer service experience

Analytical problem solving

Attention to detail

Tools

Microsoft Office

FIS systems

AI & Automation tools

Job description

Customers Bank is hiring for an ACH Operations role responsible for daily ACH processing, reconciliation, and exception handling. The candidate will work with the Fraud, Compliance and Risk teams to ensure accurate processing and regulatory compliance.

The role requires knowledge of NACHA rules, 2+ years ACH experience, and strong attention to detail in a high-volume setting. Banking experience and customer service are preferred.