ACH Operations & Customer Support Specialist

The National Bank of Indianapolis; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Collaborative work environment

Opportunities for technical and banking knowledge expansion

Job summary

The National Bank of Indianapolis is looking for an ACH Specialist to join our Electronic Banking team. The ideal candidate will provide exceptional customer service, handle ACH operations, and support both clients and internal teams with technical issues.

If you enjoy solving problems and ensuring transactions are accurate and smooth, this role is for you. You will thrive in a collaborative environment with opportunities for professional growth and development.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Banking operations experience and knowledge of electronic banking preferred.
• Strong customer service, communication, and interpersonal skills.

Responsibilities

• Provide outstanding customer service and technical support via phone and email.
• Troubleshoot electronic banking and technology-related concerns.
• Process ACH returns and other related transactions.

Skills

Customer service

Analytical skills

Communication

Problem-solving

Microsoft Office proficiency

Education

High school diploma

Some college coursework

Tools

Computer hardware and software

Job description

The National Bank of Indianapolis is looking for an ACH Specialist to join our Electronic Banking team. The ideal candidate will provide exceptional customer service, handle ACH operations, and support both clients and internal teams with technical issues.

If you enjoy solving problems and ensuring transactions are accurate and smooth, this role is for you. You will thrive in a collaborative environment with opportunities for professional growth and development.