Senior ACH Operations Expert

First National Bank; Omaha (NE); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching

Time Off Programs

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank seeks an ACH operations specialist to manage end-to-end processing, balancing, and dispute handling in accordance with NACHA rules at our Omaha location. The role emphasizes accurate file processing, timely response to disputes, and compliance with regulatory timelines.

You will collaborate with Treasury, Relationship Management, and Customer Service teams to investigate issues, provide updates, and support process improvements.

Qualifications

• High school diploma or GED with proficiency in Microsoft Office and numerical aptitude.
• Excellent attention to detail with proven ability to maintain accuracy while efficiently handling multiple priorities.
• Strong analytical and problem-solving skills with ability to research, gather facts, and draw valid conclusions.
• Excellent verbal and written communication skills for effective internal and external interactions.
• Adaptable team player with ability to work independently and adjust to evolving procedures/regulations.
• Customer-focused mindset with strong ethical standards and commitment to financial compliance.
• We are considering all current and former CCB candidates, as well as candidates currently residing in Omaha.
• Previous customer service experience in a financial environment preferred.
• Knowledge of banking systems and financial processing platforms preferred.
• Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) preferred.

Responsibilities

• Process ACH return items in accordance with NACHA Rules and Guidelines.
• Balance incoming Federal Reserve return items against PEP+ outputs with precision.
• Process outgoing ACH return items from Bookkeeping department within established deadlines.
• Identify and elevate complex issues/concerns to Treasury Services, Relationship Management.
• Research and resolve unresolved return and exception items by defined completion timelines.
• Collect, prepare, and distribute return advices following established procedures and timelines.
• Perform comprehensive end-of-day balancing for all daily return item processing.
• Manage proof of authorization requests by entering case details into TRIPS application, communicating with originators to obtain documentation, validating received authorization copies for accuracy and compliance.

Skills

Microsoft Office

Numerical aptitude

Attention to detail

Analytical skills

Verbal and written communication

Team player

Education

High school diploma or GED

Job description

First National Bank seeks an ACH operations specialist to manage end-to-end processing, balancing, and dispute handling in accordance with NACHA rules at our Omaha location. The role emphasizes accurate file processing, timely response to disputes, and compliance with regulatory timelines.

You will collaborate with Treasury, Relationship Management, and Customer Service teams to investigate issues, provide updates, and support process improvements.