ACH & Digital Payments Specialist

Air Products; Allentown (Lehigh County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Affordable Medical, Dental and Vision

401(k) with company match

Paid Vacation, Holidays, and Sick Time

Paid Parental Leave

Flexible Spending Accounts

Life Insurance and Supplemental

Employee Assistance Program (EAP)

Adoption Assistance

Backup Child and Adult Care

Identity Theft Protection and Legal

Additional Supplemental Benefits

Job summary

Air Products is seeking a Credit Union Electronic Transaction Specialist at our Allentown, PA headquarters. This role focuses on ACH processing, reconciliation, reporting, and member support within APCI FCU services, ensuring secure and efficient digital banking experiences.

The role requires experience in electronic banking, NACHA rules, and strong customer service. Benefits include competitive pay, comprehensive insurance, and a 401(k) with company match.

Qualifications

• Associate degree in Business, Finance, or a related field required; a minimum of three years of financial institution experience may be considered in lieu of a degree.
• Minimum of three years of experience supporting electronic and digital banking services.
• Experience or knowledge of NACHA rules and regulations required.
• ACPA (AAP) certification preferred.

Responsibilities

• Serve as the subject matter expert for ACH-related processes, reporting, claims, training, audit support, and NACHA compliance.
• Process external Account-to-Account transfers and support Pay a Person transfer services.
• Lead contact for instant payment services, including FedNow and RTP.
• Assist members and employees with ACH-related questions, issues, and research requests.
• Assist with incoming and outgoing wire transfer processing and provide backup support for other eCommerce functions as needed.
• Monitor and support digital banking services to ensure a positive member experience.
• Identify and mitigate potential fraud risks using available tools and resources, including BioCatch.
• Stay current on emerging fraud trends and educate members on fraud prevention best practices.
• Develop and maintain a strong understanding of APCI FCU products and services to effectively support and educate members.
• Participate in projects and initiatives that support APCI FCU’s strategic goals and member service objectives.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

Associate degree in Business/Finance

Tools

Microsoft Word

Microsoft Excel

Job description

Air Products is seeking a Credit Union Electronic Transaction Specialist at our Allentown, PA headquarters. This role focuses on ACH processing, reconciliation, reporting, and member support within APCI FCU services, ensuring secure and efficient digital banking experiences.

The role requires experience in electronic banking, NACHA rules, and strong customer service. Benefits include competitive pay, comprehensive insurance, and a 401(k) with company match.