Accounts Resolution & Reporting Specialist

The Cooperative Finance Assoc Inc; Platte Gardens (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

The Cooperative Finance Association (CFA) is seeking an Account Resolution Coordinator to organize workflows, maintain accurate records, and prepare reports supporting our accounts team. You’ll coordinate with dealers, field staff, and internal teams to ensure timely resolutions and strong data integrity in our credit operations.

Ideal candidates bring 5+ years in administrative/support roles, strong MS Office skills, and a keen eye for detail.

Qualifications

• Associate's degree preferred; bachelor's preferred for limited experience.
• Experience in administrative support, operations coordination, credit or lending operations, or customer service.
• Strong MS Office skills (Word/Excel/Outlook/Teams) and attention to detail.

Responsibilities

• Coordinate workflow tracking for outstanding accounts, action plans, follow-up items, and deadlines.
• Maintain account resolution logs, correspondence, and confidential records.
• Prepare account summaries, meeting agendas, and action-item trackers.
• Compile monthly/quarterly/annual reporting information with metrics and trends.
• Reconcile information across systems and reports to ensure data integrity.
• Coordinate communications with dealers, field staff, and internal teams; escalate complex matters as needed.
• Support audits, documentation retention, and process improvement initiatives.

Skills

Administrative coordination

Documentation & records

Multi-tasking

Communication

Customer service

Education

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

The Cooperative Finance Association (CFA) is seeking an Account Resolution Coordinator to organize workflows, maintain accurate records, and prepare reports supporting our accounts team. You’ll coordinate with dealers, field staff, and internal teams to ensure timely resolutions and strong data integrity in our credit operations.

Ideal candidates bring 5+ years in administrative/support roles, strong MS Office skills, and a keen eye for detail.