Account Resolution Coordinator

The Cooperative Finance Assoc Inc; Platte Gardens (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

The Cooperative Finance Association (CFA) is seeking an Account Resolution Coordinator to organize workflows, maintain accurate records, and prepare reports supporting our accounts team. You’ll coordinate with dealers, field staff, and internal teams to ensure timely resolutions and strong data integrity in our credit operations.

Ideal candidates bring 5+ years in administrative/support roles, strong MS Office skills, and a keen eye for detail.

Qualifications

• Associate's degree preferred; bachelor's preferred for limited experience.
• Experience in administrative support, operations coordination, credit or lending operations, or customer service.
• Strong MS Office skills (Word/Excel/Outlook/Teams) and attention to detail.

Responsibilities

• Coordinate workflow tracking for outstanding accounts, action plans, follow-up items, and deadlines.
• Maintain account resolution logs, correspondence, and confidential records.
• Prepare account summaries, meeting agendas, and action-item trackers.
• Compile monthly/quarterly/annual reporting information with metrics and trends.
• Reconcile information across systems and reports to ensure data integrity.
• Coordinate communications with dealers, field staff, and internal teams; escalate complex matters as needed.
• Support audits, documentation retention, and process improvement initiatives.

Skills

Administrative coordination

Documentation & records

Multi-tasking

Communication

Customer service

Education

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

KEEP WORK MOVING. BRING CLARITY, ACCURACY, AND FOLLOW-THROUGH TO ACCOUNT RESOLUTION.

The Cooperative Finance Association (CFA), the nation's leading cooperatively owned provider of crop input finance products, is seeking an Account Resolution Coordinator to support the team responsible for resolving outstanding accounts. This role is ideal for a highly organized professional who enjoys coordinating details, maintaining accurate records, preparing reports, and helping teammates and customers stay informed.

WHAT YOU'LL DO

• Coordinate workflow tracking for outstanding accounts, action plans, follow-up items, and key deadlines.
• Maintain account resolution logs, correspondence, supporting documentation, templates, and confidential records.
• Prepare account summaries, meeting agendas and notes, action-item trackers, recurring reports, and portfolio tracking tools.
• Compile monthly, quarterly, and annual reporting information, including metrics, trends, and loss mitigation activities.
• Reconcile and validate information across systems, spreadsheets, and reports to support accuracy and data integrity.
• Coordinate communications and follow-up with dealers, field staff, internal teams, and other stakeholders, escalating complex matters as appropriate.
• Support account reviews, audits, record retention, procedure updates, special projects, and process improvement efforts.

WHAT YOU BRING

• Associate's degree preferred. A bachelor's degree is preferred for candidates with limited related experience; equivalent experience or specialized training will be considered.
• Related experience in administrative support, operations coordination, account servicing, credit administration, lending operations, banking, finance, collections, and customer service.
• Strong Microsoft Office skills, including Word, Excel, Outlook, and Teams. Intermediate to advanced Excel skills are preferred.
• Excellent organization, attention to detail, written and verbal communication, customer service, and follow-through.
• Ability to manage multiple priorities, meet deadlines, work independently, and handle confidential credit and account information with discretion.

WHY CFA

For more than seven decades, CFA has focused exclusively on serving agricultural cooperatives. You'll join a collaborative organization where accuracy, accountability, and responsive service help our partners succeed. CFA offers competitive benefits, including a defined benefit retirement plan and an annual incentive bonus program.

Requirements

LEVEL OF OPPORTUNITY

Entry Level: 0–5 years of related experience. Supports documentation, reporting, workflow tracking, scheduling, and customer service within established procedures.

Experienced: 5+ years of related experience. Provides advanced coordination with greater independence and judgement and serves as a resource for reporting, workflow management, process improvement, and complex account tracking.

Travel:

Up to 5% day travel and up to 5% overnight travel.