Accounts Receivable Support Specialist

Cognizant; Lexington (KY); Hybrid; USD 37.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant in Lexington, KY is seeking an Accounts Receivable Support Specialist to reconcile account activity, resolve billing issues, and support Collections and Credit teams. You will work closely with Sales, Operations, and Finance to ensure accuracy and deliver excellent service.

We offer a hybrid schedule with in-office days Tue–Thu and remote work on Mon and Fri, 8:00 AM to 5:00 PM. This role emphasizes collaboration, accuracy, and customer communication while supporting continuous process

Qualifikationen

• High School Diploma or GED required.
• 1+ year of credit and/or collections experience.
• Proven performance in customer service.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Solid organizational and time-management abilities.
• Proficiency with Microsoft Office Suite (Word and Excel).
• Ability to prioritize workload and meet deadlines.
• Self-starter able to work independently and in a team.

Aufgaben

• Reconcile account status using invoicing and payment activity.
• Reconcile refund status using invoicing, payment, adjustment, and receipt write-off activity.
• Review pending adjustment requests for accuracy and adherence to current policy standards.
• Research and reconcile misapplied payments.
• Respond to invoice and statement requests.
• Perform reconciliations for assigned accounts to maintain accuracy.
• Partner with the Sales, Operations, and Finance departments to resolve billing, collection, and credit issues.
• Communicate with customers via email, letters, and phone regarding account status.
• Assist the Collections floor and Credit department as needed.
• Assist with metric gathering as needed.
• Support special projects and other duties as assigned or requested.

Kenntnisse

Customer service

Communication skills

Attention to detail

Organizational skills

Problem solving

Teamwork

MS Office

Time management

Independent worker

Ausbildung

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Oracle

Jobbeschreibung

About the Role:

As an Accounts Receivable Support Specialist, you will play a critical role in supporting our client’s accounts receivable operations by reconciling account activity, resolving billing issues, and assisting the Collections and Credit teams. You will work closely with the Sales, Operations, and Finance departments to ensure account accuracy and deliver exceptional customer service.

Work Schedule:

Hybrid, Monday through Friday, 8:00 AM to 5:00 PM

• Work from home: Monday and Friday
• In the office: Tuesday, Wednesday, and Thursday

In this role, you will:

• Reconcile account status using invoicing and payment activity analysis.
• Reconcile refund status using invoicing, payment, adjustment, and receipt write-off activity.
• Review pending adjustment requests for accuracy and adherence to current policy standards.
• Research and reconcile misapplied payments.
• Respond to invoice and statement requests.
• Perform reconciliations for assigned accounts to maintain accuracy.
• Partner with the Sales, Operations, and Finance departments to resolve billing, collection, and credit issues.
• Communicate with customers via email, letters, and phone regarding account status.
• Assist the Collections floor and Credit department as needed.
• Assist with metric gathering as needed.
• Support special projects and other duties as assigned or requested.

We strive to provide flexibility wherever possible and are committed to supporting a healthy work-life balance through our various wellbeing programs. Based on the business requirements of this role, this is a hybrid position with required in-office days.

Working arrangements are accurate as of the posting date and may change based on the project, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered:

• High School Diploma or equivalent (GED)
• 1+ year of credit and/or collections experience
• Demonstrated good performance; if in customer service, good quality scores
• Excellent customer service skills
• Strong written and verbal communication skills
• Strong attention to detail, analytical, and problem-solving skills
• High level of organizational skills, integrity, and accuracy
• Good interpersonal skills when working with internal and external customers
• Proficiency with Microsoft Office Suite (Word and Excel)
• Ability to prioritize workload and meet tight deadlines
• Self-starter, able to work independently as well as part of a team
• Ability to develop and maintain positive working relationships
• Support for and participation in the company’s quality standards, with a continuous focus on customer service

These will help you stand out:

• Proficiency with Oracle

Hourly Rate and Other Compensation:

The hourly rate for this position is between $18.00 and $19.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Applications will be accepted until October 22nd, 2026.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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