Accounts Receivable Supervisor - Event & Membership Billing

Omni Hotels & Resorts; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Austin, TX is seeking an Accounts Receivable Supervisor - Event & Membership Billing to lead billing operations for events, group business, and memberships. You will oversee invoicing, payments, aging, and reconciliations while collaborating with Sales, Catering, Membership, and Operations to ensure accuracy and timely cash flow.

Qualified candidates have 3+ years in AR/billing, strong analytical and communication skills, proficiency with Excel and ERP systems,

Qualifications

• 3+ years in accounts receivable, billing, collections, or related accounting.
• Hospitality, club, resort, or membership experience preferred.
• Supervisory or lead experience preferred with strong billing knowledge.

Responsibilities

• Oversee AR & Billing Operations for events, group, and membership accounts.
• Ensure accurate invoicing, payment application, aging review, and reconciliations.
• Monitor aging reports and proactively manage delinquent balances to improve cash flow.
• Research and resolve billing discrepancies with operational departments.
• Maintain accurate customer account records and documentation.
• Support month-end revenue reconciliation and reporting.

Skills

Accounts Receivable

Billing

Team Leadership

Excel

Financial Reporting

Communication

Education

Accounting/Finance degree

Tools

ERP systems

Job description

Omni Barton Creek Resort & Spa

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa.

Job Summary

The Accounts Receivable Supervisor - Event & Membership Billing is responsible for overseeing the accurate and timely billing, collection, and reconciliation of revenue generated through events, group business, and membership accounts. This role leads daily AR operations, ensuring invoices are processed accurately, payments are collected timely, account balances are maintained, and financial controls are followed. The AR Supervisor partners closely with Event Sales, Catering, Membership, Accounting, and operational teams to resolve billing discrepancies and deliver exceptional service to internal and external stakeholders.

Responsibilities

• Accounts Receivable & Billing Operations
• Oversee the complete accounts receivable lifecycle for event, group, and membership accounts, including invoicing, payment application, aging review, collections, and account reconciliation.
• Ensure accurate and timely billing of events, memberships, dues, fees, deposits, and ancillary charges.
• Review invoices and supporting documentation for accuracy, completeness, and compliance with contractual agreements.
• Monitor aging reports and proactively manage outstanding balances to reduce delinquency and improve cash flow.
• Research and resolve billing discrepancies, payment issues, and account disputes in partnership with operational departments.
• Maintain accurate customer account records and documentation. Event Billing Management
• Partner with Catering, Conference Services, Sales, and Event Operations teams to ensure events are billed according to contracts and final event details.
• Review event charges, adjustments, deposits, concessions, and credits prior to final invoicing.
• Identify opportunities to improve event billing processes and reduce revenue leakage.
• Assist with month-end event revenue reconciliation and reporting.
• Membership Billing Management
• Oversee recurring membership billing processes, including dues, fees, adjustments, and account maintenance.
• Ensure membership accounts are accurately maintained and billing exceptions are addressed timely.
• Partner with Membership leadership to resolve member concerns while maintaining strong financial controls.
• Monitor delinquent membership accounts and coordinate appropriate collection efforts.
• Team Leadership & Process Improvement
• Supervise, train, and develop AR team members to ensure consistent execution of billing and collection processes.
• Establish priorities, assign workload, and monitor productivity and accuracy.
• Identify process improvement opportunities to increase efficiency, automation, and customer satisfaction.
• Support implementation and maintenance of financial policies, procedures, and internal controls.
• Financial Reporting & Controls
• Prepare and analyze AR aging reports, collection reports, and account status summaries.
• Support month-end close activities, including reconciliations and revenue validation.
• Maintain compliance with company policies, accounting standards, and audit requirements.
• Escalate significant collection issues, billing risks, or revenue concerns to Finance leadership.

Qualifications

• Associate or bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• 3+ years of accounts receivable, billing, collections, or accounting experience; hospitality, club, resort, or membership experience preferred.
• Previous supervisory or lead experience preferred.Strong understanding of billing processes, reconciliations, and revenue cycle management.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong communication skills with the ability to work effectively across departments.
• Proficiency with accounting systems, Excel, and financial reporting tools.

Preferred Experience

• Resort, hotel, private club, or hospitality accounting experience.
• Experience with event billing, group contracts, catering revenue, or membership dues.
• Experience managing high-volume customer accounts and complex billing arrangements.

Key Success Measures

• Reduction in AR aging and delinquent balances.
• Timely and accurate event and membership invoicing.
• Improved dispute resolution turnaround.
• Strong partnership scores from Sales, Events, Membership, and Operations.
• Reduced billing errors and revenue leakage.
• Successful month-end close support.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.