Conference Services Manager

Omni Hotels & Resorts; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work From Home option

Job summary

Omni Barton Creek Resort & Spa in Austin, TX, is seeking a Conference Services Manager to coordinate detailed program schedules, liaise with clients and staff, and manage banquet orders and budgets. The role requires strong planning experience in hospitality and proficiency with Delphi.

This position offers a path for growth within Omni Hotels & Resorts, with eligible work‑from‑home days after 90 days at management discretion.

Qualifications

• Minimum one year planning experience, preferably in a hotel or resort.
• College degree preferred; work experience can substitute for education.
• Must have working knowledge of Excel, Word, Outlook, PowerPoint; Delphi experience is a plus.
• Must be organized and detail oriented with ability to multitask.

Responsibilities

• Coordinate a detailed schedule of programs to include meeting set‑up, audio/visual requirements, room reservations, food & beverage and special functions.
• Lead client through all aspects of planning resulting in a complete, detailed program.
• Act as Barton Creek's liaison between client and staff.
• Recommend full usage of facility services to client. CSMs must be up-to-date on current pricing and operational procedures.
• Prepare detailed banquet event orders through Delphi for use by client and operational staff.
• Prepares budget estimates for each group.
• Prepares detailed meeting room and function room diagrams for operational areas.
• Attend weekly resume meeting to discuss upcoming programs with Department Heads.
• Monitor client's program while on property to ensure a well‑run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.
• Attend bi‑weekly Group Pickup led by Director of Revenue Management.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management.

Skills

Excel

Word

Outlook

PowerPoint

Delphi

Organized

Detail-oriented

Multitasking

Education

College degree preferred

Tools

Delphi

Job description

Omni Barton Creek Resort & Spa

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.

Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies.

From championship golf and award‑winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa.

Omni Hotels & Resorts is seeking a Conference Services Manager for the beautiful Barton Creek Resort & Spa!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2025

This position is eligible for both the Omni Sales Incentive Plan, and Omni's Work From Home Program! Omni Hotels & Resorts values our associate's work/life balance and supports WFH options for our specific sales, service, revenue management and leader roles. After 90 days of employment, Convention Services Managers will be eligible to earn 1 WFH day. Please note, this program is at the sole discretion of the GM/DOSM, and has additional guidelines to adhere to.

Responsibilities

• Coordinate a detailed schedule of programs to include the following: meeting set‑up, audio/ visual requirements, room reservations, food & beverage and special functions.
• Lead client through all aspects of planning resulting in a complete, detailed program.
• Act as Barton Creek's liaison between client and staff.
• Recommend full usage of facility services to client. CSMs must be up-to-date on current pricing and operational procedures.
• Prepare detailed banquest event orders thorugh Delphi for use by client and operational staff.
• Prepares budget estimates for each group.
• Prepares detailed meeting room and function room diagrams for operational areas.
• Attend weekly resume meeting to discuss upcoming programs with Department Heads.
• Monitor client's program while on property to ensure a well‑run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.
• Attend bi‑weekly Group Pickup led by Director of Revenue Management.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management.

Qualifications

• Minimum one year planning experience, preferably in a hotel or resort.
• College degree preferred, work experience can substitute for education.
• Must have working knowledge of Excel, Word, Outlook, PowerPoint. Delphi experience is also a plus.
• Must be organized and detail oriented with ability to multitask.

Physical Requirements

• The ability to sit and utilize telephone/computer for an entire shift.

Working Environment

• Office environment with occasional travel around property.

Tools & Equipment

• Computer, copy/print/scan/fax machine, files
• Microsoft Office, Delphi

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.