Accounting Generalist

Omni Hotels & Resorts; Frisco (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Omni PGA Frisco Resort & Spa in Frisco, TX, seeks an organized Accounts Receivable specialist responsible for compiling and billing group, guest, and member accounts under the Accounting Manager. This role ensures accurate posting and timely invoicing to support resort operations.

You will maintain billing records, prepare invoices for group business, social events, catering, and membership accounts, and ensure charges are properly documented.

Qualifications

• 1+ years of experience in a luxury or upscale hotel
• Strong customer service skills are required
• Must have working knowledge of a computer, credit card authorization machine, telephone and other office equipment

Responsibilities

• Respond to all customer inquiries promptly, professionally, and efficiently.
• Manage the daily processing and maintenance of group, guest, and member accounts.
• Maintain accurate billing records and files.
• Prepare and process invoices accurately and in a timely manner for group business, social events, catering, and membership accounts.
• Review guest and member folios to ensure all charges are accurate and properly documented.
• Monitor direct-billed accounts and follow up after invoicing at 10, 20, and 30 days as needed.
• Attend pre-convention meetings and other meetings with group contacts to ensure billing requirements are understood.
• Maintain communication with all departments to ensure billing information is accurate and timely.

Skills

Customer service

Attention to detail

Organizational skills

MS Office proficiency

Education

High School diploma or equivalent

Tools

Credit card authorization machine

Microsoft Office

Job description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

This role will be responsible for compiling and billing group, individual and member accounts at the direction of the Accounting Manager. Working as a key member of our accounting team, we expect that our chosen individual will be highly organized and motivated. This role will be critical to ensuring the overall operations of the Resorts Accounts Receivable department runs smoothly and efficiently.

Essential Job Functions:

• Respond to all customer inquiries promptly, professionally, and efficiently.
• Manage the daily processing and maintenance of group, guest, and member accounts.
• Maintain accurate, organized, and up-to-date billing records and files.
• Prepare and process invoices accurately and in a timely manner for group business, social events, catering, and membership accounts.
• Review guest and member folios to ensure all charges are accurate, properly supported, and appropriately documented.
• Manage gift card inquiries and transactions, including redemptions, replacements, and tracking.
• Sort, organize, and file guest checks and supporting billing documentation.
• Monitor direct-billed accounts and conduct required follow-up communication at 10, 20, and 30 days following invoice issuance.
• Attend pre-convention meetings and other meetings with group contacts, as needed, to ensure billing requirements and expectations are clearly understood.
• Maintain effective communication with all departments to ensure billing information is accurate, complete, and submitted in a timely manner.
• Follow and uphold all established credit policies, procedures, and internal controls.
• Assist with other accounting-related duties and special projects as assigned by the Accounting Manager.

Qualifications:

• High School diploma or equivalent required.
• 1+ years of experience in a luxury or upscale hotel is strongly preferred.
• Strong customer service skills are required.
• Must have a working knowledge of a computer, credit card authorization machine, telephone and other office equipment.
• Demonstrated experience with Microsoft Office, including Excel is required.
• Attention to detail and excellent organizational skills

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.