Accounts Receivable Supervisor

Genesis Global Workforce Solutions; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Genesis Global Workforce Solutions seeks an experienced Accounts Receivable Supervisor to lead AR across multiple media properties. The role requires meticulous organization, customer focus, and comfort with billing, banking, and payment portals in a fast-paced environment.

You will oversee onboarding, aging, collections, credit, cash-in-advance processes, and coordinate with Sales and other departments to ensure timely advertising orders are resolved.

Qualifications

• Minimum 5 years accounts receivable experience.
• Willingness to learn new software including AI tools.
• Strong communication and relationship-building with customers and internal teams.

Responsibilities

• Oversee AR processes across markets and media properties including onboarding, aging, collections, and delinquent accounts.
• Manage credit and cash-in-advance procedures, limits, and exception escalations.
• Coordinate AR with Sales and other departments to resolve issues affecting advertising orders.
• Provide first-line troubleshooting for AR reconciliation discrepancies.
• Oversee cash application, lockbox, remittance, and payment processing.
• Lead training and ensure cross-market consistency; support staffing changes.
• Identify opportunities to improve AR workflows, controls, and reporting; escalate major matters.
• Perform other duties as assigned.

Skills

Accounts Receivable experience

Learning new software

Communication skills

Job description

Our Client is seeking an experienced Accounts Receivable Supervisor to lead the accounts receivable function across multiple media properties.

The ideal candidate is highly organized, detail-oriented, customer focused, and comfortable learning multiple systems including billing, banking, and payment portals in a fast-paced environment.

Key Responsibilities:

• Provide company-wide oversight of Accounts Receivable processes across multiple markets and media properties. Oversee customer onboarding, AR aging, collection status, delinquent accounts, payment arrangements, and escalated customer issues.
• Administer and monitor customer credit and cash-in-advance processes, including credit applications, prepayment requirements, account limits, and exception escalation.
• Coordinate AR requirements with Sales and other departments to support timely resolution of issues affecting advertising orders.
• Provide first line troubleshooting and escalation support for AR reconciliation discrepancies, allowing local accounting teams to remain focused on month-end close.
• Provide oversight and troubleshooting for cash application, lockbox, remittance, and other customer-payment processes.
• Coordinate AR procedures, training, cross-market coverage, and process consistency, including support during staffing changes or transitional periods.
• Identify and implement opportunities to improve AR workflows, controls, reporting, and communication while escalating significant credit, accounting, or policy matters to appropriate leadership.
• Other duties as assigned

Skills/Experience:

• 5 years Accounts Receivable experience
• Desire to learn new software including the Client’s business systems and AI tools
• Must be a good communicator and have strong working relationships with customers, Sales managers and staff, and Business Managers in problem solving environments

Our Client is an equal opportunity employer.