Accounts Receivable Specialist I — Customer‑Focused Finance

AmTrust Financial Services, Inc.; Cleveland (OH); Presencial; USD 26 000 - 30 000; Tempo integral

Resumo da oferta

AmTrust Financial Services in Cleveland is seeking an Accounts Receivable Representative who will be the human connection to our insured clients, handling premium accounting, receivables, reconciliations, and inquiries by phone or chat.

You will deliver accurate resolutions using policy and product knowledge, while maintaining strong customer service, meeting personal and team targets, and thriving in a dynamic environment.

Qualificações

• 1+ years of experience in a payment receivable role.
• Excellent attention to detail, accuracy, and communication.
• Time management skills.
• Able to tailor communication and style to differing audiences.
• Resourcefulness and flexibility.
• Able to self-manage and work independently in a dynamic, constantly changing environment.

Responsabilidades

• Master product expertise to deliver on customer asks.
• Drive inclusive team culture and success.
• Manage premium accounting functions such as receivables, reconciliations, payment plans, and disputes.
• Manage inbound and outbound communication promptly.
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
• Meet personal/team qualitative and quantitative targets.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Responsible for effective oral communication on inbound and outbound calls.
• Subject to change at any point

Conhecimentos

Attention to detail

Time management

Communication

Independent worker

Descrição da oferta de emprego

AmTrust Financial Services in Cleveland is seeking an Accounts Receivable Representative who will be the human connection to our insured clients, handling premium accounting, receivables, reconciliations, and inquiries by phone or chat.

You will deliver accurate resolutions using policy and product knowledge, while maintaining strong customer service, meeting personal and team targets, and thriving in a dynamic environment.