Accounts Receivable Representative I

AmTrust Financial Services, Inc.; Cleveland (OH); On-site; USD 26,000 - 30,000; Full time

Job summary

AmTrust Financial Services in Cleveland is seeking an Accounts Receivable Representative who will be the human connection to our insured clients, handling premium accounting, receivables, reconciliations, and inquiries by phone or chat.

You will deliver accurate resolutions using policy and product knowledge, while maintaining strong customer service, meeting personal and team targets, and thriving in a dynamic environment.

Qualifications

• 1+ years of experience in a payment receivable role.
• Excellent attention to detail, accuracy, and communication.
• Time management skills.
• Able to tailor communication and style to differing audiences.
• Resourcefulness and flexibility.
• Able to self-manage and work independently in a dynamic, constantly changing environment.

Responsibilities

• Master product expertise to deliver on customer asks.
• Drive inclusive team culture and success.
• Manage premium accounting functions such as receivables, reconciliations, payment plans, and disputes.
• Manage inbound and outbound communication promptly.
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
• Meet personal/team qualitative and quantitative targets.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Responsible for effective oral communication on inbound and outbound calls.
• Subject to change at any point

Skills

Attention to detail

Time management

Communication

Independent worker

Job description

Overview

Are you intrigued by exploring the ways that insurance can help business’ flourish? As an Accounts Receivable Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential.

Overview

Are you intrigued by exploring the ways that insurance can help business’ flourish? As an Accounts Receivable Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential.

The successful candidate will be responsible for processing accounting policy functions, answering incoming questions via phone or chat, and supporting both internal and external customers. Provide resolutions by utilizing company policies and product knowledge while making quick and accurate decisions.

Responsibilities

• Master product expertise to deliver on customer asks
• Drive inclusive team culture and success
• Manage premium accounting functions such as receivables, reconciliations, payment plans, and disputes
• Manage inbound and outbound communication promptly
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives
• Meet personal/team qualitative and quantitative targets
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Responsible for effective oral communication on inbound and outbound calls.
• Subject to change at any point

Required

Qualifications

• 1+ years of experience in a payment receivable role
• Excellent attention to detail, accuracy, and communication
• Time management skills
• Able to effectively tailor communication and style to differing audiences
• Resourcefulness and flexibility
• Able to self-manage and work independently in a dynamic, constantly changing environment

Preferred

• Insurance industry experience.

The expected salary range for this role is $19.00-$22.00/hour.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.