Accounts Receivable Representative II

AmTrust Financial Services, Inc.; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, Inc. is looking for an Accounts Receivable Representative II in Cleveland, Ohio. This role is crucial for providing support in accounts receivable operations, managing complex client accounts, and ensuring quality service to customers and internal partners.

The ideal candidate will have 3-5 years of experience, strong computer skills, and the ability to handle high-volume tasks efficiently. Key benefits include medical and dental plans, life insurance, and 401k savings plans.

Qualifications

• 3-5 years of accounts receivable experience required.
• High-volume environment efficiency is necessary.
• Strong written and verbal communication skills required.

Responsibilities

• Provide responsive support to customers and partners.
• Process transactional activities for complex client accounts.
• Assist with complex billing and policy disputes.

Skills

Strong customer service skills

Ability to manage competing deadlines

Strong computer skills

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Standard office tools

Scanning equipment

Job description

Overview

The Accounts Receivable Representative II plays a key role in supporting accurate and timely accounts receivable operations. This position performs financial, administrative, and clerical work in a fast-paced, high-volume environment while helping ensure quality, efficiency, and strong service for both internal and external customers. In addition to handling day-to-day responsibilities, this role supports process improvements, helps resolve more complex issues, and serves as a resource for less experienced team members. The individual in this position is expected to demonstrate sound judgment, strong organizational skills, and a commitment to AmTrust’s mission, values, and service standards.

Responsibilities

• Deliver responsive phone and email support to customers, agents, and internal business partners.
• Process and balance transactional activity for large or complex client accounts with accuracy and attention to detail.
• Assist with complex billing, payment, and policy dispute issues involving agents, insureds, and underwriters.
• Identify opportunities to improve workflows and support updates to accounts receivable procedures and practices.
• Partner with internal departments to investigate discrepancies and bring issues to resolution in a timely manner.
• Handle escalated matters independently and help drive effective outcomes.
• Support team operations by serving as a knowledgeable resource for entry-level staff when needed.
• Remain informed about market conditions, operational changes, and business needs that may affect the work.
• Perform additional related duties and overtime assignments as business needs require.

Required Qualifications

• High school diploma or equivalent.
• Three to five years of accounts receivable experience.
• Ability to work efficiently in a high-volume environment and manage competing deadlines.
• Strong computer skills, including the ability to navigate multiple systems effectively.
• Experience completing accounts receivable work accurately and consistently.
• Strong written, verbal, and customer service skills.
• Ability to use scanning equipment and other standard office tools.
• Ability to work onsite 80% of the time, based on business needs.

Preferred Qualifications

• Bachelor’s degree.
• Accounts receivable experience within the insurance industry.

This job description provides a general summary of the position and is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, and AmTrust reserves the right to revise this job description at any time.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

EEO Statement

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.