Accounts Receivable Specialist I – Collections & Billing

ArcBest; Fort Smith (AR); On-site; USD 25,000 - 33,000; Full time

Job summary

ArcBest in Fort Smith, AR is seeking an Accounts Receivable Coordinator to manage daily customer balances and identify delinquent payments. You will contact customers and investigate non-payment Circumstances to ensure timely invoicing and collection.

Your role emphasizes accuracy, strong communication, and teamwork in a fast-paced environment, with a focus on delivering excellent service to internal and external customers.

Qualifications

• Bachelor's Degree Business emphasis preferred.
• Prior finance, billing, accounting, or relevant experience preferred.
• Proficient in Microsoft Office Suite.
• Ability to learn new systems quickly, preferred.

Responsibilities

• Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to insure accurate and timely payment of invoices.
• Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
• Provide the highest level of customer service for both internal and external customers.
• Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
• Maintain a positive attitude in a highly intense environment.
• Build, develop, and grow all internal and external business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
• Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
• Work and contribute in a team setting to accomplish overall department and individual goals.
• Other duties and projects, as assigned.

Skills

Attention to detail

Effective communications

Problem solving

Multitasking

Time management

Education

Bachelor's degree in Business

Tools

Microsoft Office

Job description

ArcBest in Fort Smith, AR is seeking an Accounts Receivable Coordinator to manage daily customer balances and identify delinquent payments. You will contact customers and investigate non-payment Circumstances to ensure timely invoicing and collection.

Your role emphasizes accuracy, strong communication, and teamwork in a fast-paced environment, with a focus on delivering excellent service to internal and external customers.