Accounts Receivable Coordinator I

ArcBest Corporation; Fort Smith (AR); On-site; USD 25,000 - 33,000; Full time

Job summary

ArcBest Corporation seeks an Accounts Receivable Coordinator to manage daily balances for customers, identify delinquent payments, and drive collection efforts. You will analyze past-due accounts, resolve billing disputes, and communicate with customers to improve cash flow while delivering excellent service.

This is an hourly, biweekly-paid role based in Fort Smith, Arkansas, with typical hours of 8:00 am–5:00 pm and minimal travel. Join a team focused on accuracy and customer care.

Qualifications

• Bachelor's Degree Business emphasis preferred.
• Prior finance, billing, accounting, or relevant experience preferred.
• Proficient in Microsoft Office Suite.
• Ability to learn new systems quickly preferred.

Responsibilities

• Resolve past due issues, billing disputes, misapplied payments, and other requests to ensure timely payment of invoices.
• Determine root cause of late payments and implement solutions to prevent future issues.
• Provide high level customer service for internal and external customers.
• Apply knowledge of individual customer accounts to handle inquiries efficiently.
• Maintain a positive attitude in a high-intensity environment.
• Develop relationships to increase revenue growth and customer experience.
• Improve quality, productivity, and effectiveness through process improvements for past due balances.
• Collaborate in a team setting to meet department and individual goals.
• Other duties and projects as assigned.

Skills

Accuracy and Attention to Detail

Effective Communications

Financial Services Management

Flexibility and Adaptability

Managing Multiple Priorities

Problem Solving

Relationship Management

Education

Bachelor's Degree Business emphasis

Tools

Microsoft Office Suite

Job description

The Accounts Receivable Coordinator manages daily account balances for customers of ArcBest, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.

Responsibilities

• Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to insure accurate and timely payment of invoices.
• Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
• Provide the highest level of customer service for both internal and external customers.
• Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
• Maintain a positive attitude in a highly intense environment.
• Build, develop, and grow all internal and external business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
• Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
• Work and contribute in a team setting to accomplish overall department and individual goals.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree Business emphasis, preferred

Experience:

• Prior finance, billing, accounting, or relevant experience, preferred

Computer Skills:

• Proficient in Microsoft Office Suite.

Additional Requirements:

• Ability to learn new systems quickly, preferred

Competencies:

• Accuracy and Attention to Detail
• Effective Communications
• Financial Services Management
• Flexibility and Adaptability
• Information Capture
• Managing Multiple Priorities
• Problem Solving
• Relationship Management

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.