Accounts Receivable Coordinator I

ArcBest; Fort Smith (AR); On-site; USD 25,000 - 33,000; Full time

Job summary

ArcBest in Fort Smith, AR is seeking an Accounts Receivable Coordinator to manage daily customer balances and identify delinquent payments. You will contact customers and investigate non-payment Circumstances to ensure timely invoicing and collection.

Your role emphasizes accuracy, strong communication, and teamwork in a fast-paced environment, with a focus on delivering excellent service to internal and external customers.

Qualifications

• Bachelor's Degree Business emphasis preferred.
• Prior finance, billing, accounting, or relevant experience preferred.
• Proficient in Microsoft Office Suite.
• Ability to learn new systems quickly, preferred.

Responsibilities

• Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to insure accurate and timely payment of invoices.
• Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
• Provide the highest level of customer service for both internal and external customers.
• Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
• Maintain a positive attitude in a highly intense environment.
• Build, develop, and grow all internal and external business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
• Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
• Work and contribute in a team setting to accomplish overall department and individual goals.
• Other duties and projects, as assigned.

Skills

Attention to detail

Effective communications

Problem solving

Multitasking

Time management

Education

Bachelor's degree in Business

Tools

Microsoft Office

Job description

Job Description

The Accounts Receivable Coordinator manages daily account balances for customers of ArcBest, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.

Responsibilities

• Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to insure accurate and timely payment of invoices.
• Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
• Provide the highest level of customer service for both internal and external customers.
• Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
• Maintain a positive attitude in a highly intense environment.
• Build, develop, and grow all internal and external business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
• Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
• Work and contribute in a team setting to accomplish overall department and individual goals.
• Other duties and projects, as assigned.

Requirements

• Bachelor's Degree Business emphasis, preferred

Experience

• Prior finance, billing, accounting, or relevant experience, preferred

Computer Skills

• Proficient in Microsoft Office Suite.

Additional Requirements

• Ability to learn new systems quickly, preferred

Competencies

• Accuracy and Attention to Detail
• Effective Communications
• Financial Services Management
• Flexibility and Adaptability
• Information Capture
• Managing Multiple Priorities
• Problem Solving
• Relationship Management

Work Hours

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, our truckload service MoLo, and our expedite fleet, Panther Premium Logistics. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.