Accounts Receivable Specialist and Billing/Phone Queue Representative (Remote Position)

Center for Sports Medicine & Orthopaedics; Chattanooga (TN); Remote; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

401(k)

Health insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Life insurance

Paid time off

Zusammenfassung

Center for Sports Medicine & Orthopaedics in Chattanooga seeks a dedicated Billing Specialist to handle patient billing inquiries and manage self-pay accounts receivable. The role requires strong communication with patients and a commitment to our Culture of Excellence, focusing on care, professionalism, and integrity.

The position is full-time and remote, within a 90-mile radius of Chattanooga. Responsibilities include answering billing calls, resolving account concerns, collecting payments,

Qualifikationen

• Previous experience handling customer service in a medical phone queue environment preferred.
• Strong and effective communication skills when interacting with patients is required.
• Ability to uphold and promote the Culture of Excellence framework, with focus on patient care, professionalism, and integrity.

Aufgaben

• Serve as the primary point of contact for patient billing inquiries.
• Manage self-pay accounts receivable activities.
• Answer incoming billing calls and resolve patient account concerns.
• Collect payments and establish payment plans.
• Actively work self-pay accounts to reduce outstanding receivables.
• Promote excellent customer service while supporting the revenue cycle and financial goals.

Kenntnisse

Customer service

Communication skills

Medical billing/phone queue

Jobbeschreibung

The Center for Sports Medicine & Orthopaedics is Chattanooga's leading provider of multi-specialty orthopaedic care since 1979. We have 12 convenient locations in Chattanooga, North Georgia, and the surrounding area. We offer advanced sports medicine, orthopaedics, surgery, physical and occupational therapy, and sports training.

The person in this position will serve as the primary point of contact for patient billing inquiries while managing self-pay accounts receivable activities. This individual will be responsible for answering incoming billing calls, resolving patient account concerns, collecting payments, establishing payment plans, and actively working self-pay accounts to reduce outstanding receivables. The person in this role will promote excellent customer service while supporting the organization's revenue cycle and financial goals.

Previous experience handling customer service in a medical phone queue environment preferred. Strong and effective communication skills when interacting with patients is required. Ability to uphold and promote the company's Culture of Excellence framework is expected, with a focus on patient care, professionalism, and integrity.

Full-time benefits include 401(k), health insurance, dental insurance, vision insurance, disability insurance, flexible spending account, life insurance, and paid time off.

Remote position - must be within 90-mile radius of Chattanooga, TN.

No nights/weekends.