Accounts Receivable Specialist and Billing/Phone Queue Representative (Remote Position)

Center for Sports Medicine & Orthopaedics; Chattanooga (TN); Remote; USD 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

401(k)

Health insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Life insurance

Paid time off

Zusammenfassung

The Center for Sports Medicine & Orthopaedics in Chattanooga seeks a remote Medical Billing Support specialist to be the primary contact for patient billing inquiries and manage self-pay accounts receivable. This full-time role emphasizes accurate handling of billing questions, payment processing, and ensuring patient satisfaction.

The position offers remote work within a 90-mile radius of Chattanooga, TN, with no nights or weekends, and a focus on revenue cycle support and professional

Qualifikationen

• Previous experience handling customer service in a medical phone queue environment preferred.
• Strong and effective communication skills when interacting with patients is required.
• Ability to uphold and promote the organization's Culture of Excellence with a focus on patient care, professionalism, and integrity.

Aufgaben

• Answer incoming billing calls and resolve patient account concerns.
• Manage self-pay accounts receivable and collect payments.
• Establish payment plans and actively work self-pay accounts to reduce receivables.

Kenntnisse

Customer service

Medical phone queue

Jobbeschreibung

The Center for Sports Medicine & Orthopaedics is Chattanooga's leading provider of multi-specialty orthopaedic care since 1979. We have 12 convenient locations in Chattanooga, North Georgia, and the surrounding area. We offer advanced sports medicine, orthopaedics, surgery, physical and occupational therapy, and sports training.

The person in this position will serve as the primary point of contact for patient billing inquiries while managing self-pay accounts receivable activities. This individual will be responsible for answering incoming billing calls, resolving patient account concerns, collecting payments, establishing payment plans, and actively working self-pay accounts to reduce outstanding receivables. The person in this role will promote excellent customer service while supporting the organization's revenue cycle and financial goals.

Previous experience handling customer service in a medical phone queue environment preferred. Strong and effective communication skills when interacting with patients is required. Ability to uphold and promote the company's Culture of Excellence framework is expected, with a focus on patient care, professionalism, and integrity.

Full-time benefits include

• 401(k)
• health insurance
• dental insurance
• vision insurance
• disability insurance
• flexible spending account
• life insurance
• paid time off

Remote position - must be within 90-mile radius of Chattanooga, TN.

No nights/weekends.