Medical Customer Service Representative

University Physicians' Association; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote Work Opportunities

Casual work environment

Medical, Dental, Vision, Life Insurance

401K with Company Match

PTO, Holidays, and Sick Pay

Paid Mental Health Days

Onsite Fitness Center

Employee Assistance Program (EAP)

401K with Company Match and Immediate

Job summary

A healthcare organization in Knoxville is seeking a Medical Customer Service Representative to ensure exceptional service to patients and providers. This full-time position requires excellent communication skills and strong attention to detail. Responsibilities include handling calls, assisting with billing inquiries, and maintaining patient confidentiality. After an initial training period in Knoxville, remote work opportunities may be available, making this a flexible work position with a Monday to Friday schedule.

Qualifications

• Must handle high volumes of incoming calls professionally.
• Ability to assist with billing inquiries and payment processes.
• Understanding of HIPAA and PCI compliance.

Responsibilities

• Provide exceptional customer service to patients and providers.
• Respond promptly to patient inquiries.
• Process financial assistance applications.
• Maintain confidentiality of patient information.
• Review accounts for accuracy and escalate issues as necessary.
• Review patient accounts for accuracy, following established procedures
• Review accounts for outside collection agency placement and balance status
• Maintain confidentiality of patient information, HIPAA and PCI compliance
• Identify and escalate inquiries, concerns, and complaints to appropriate personnel promptly

Skills

Excellent communication

Attention to detail

Customer service orientation

Job description

Overview

University Physicians’ Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others.

Benefits

• Remote Work Opportunities
• Casual work environment
• Medical, Dental, Vision, Life, Critical Illness Insurance
• FSA & HSA with employer contribution
• Paid Time Off (PTO), Paid Holidays, and Sick Pay
• Paid Mental Health Days
• Onsite Fitness Center
• Employee Assistance Program (EAP)
• 401K with Company Match and Immediate Vesting

Responsibilities

• Provide exceptional customer service to patients, providers, and clients
• Respond promptly and professionally to high volume of incoming calls from patients
• Assist with billing inquiries, payments, and payment arrangements
• Research of insurance, charity, estates, other financial items
• Process financial assistance applications
• Overall patient account review for accuracy, following established procedures
• Review accounts for outside collection agency placement and balance status
• Maintain confidentiality of patient information, follow HIPAA and PCI compliance
• Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely

Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise.

Full-Time Positions Available.

Monday through Friday work week with flexible scheduling opportunities.