Remote Patient Service Manager – Billing & Collections

Peachtree Orthopedics; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Peachtree Orthopedics in Atlanta, GA seeks a Customer Service Manager to lead the patient billing and support team, aligning strategies with organizational goals and ensuring top-tier service. You will oversee AR, collections, reporting, and performance metrics while mentoring the staff to deliver accurate billing and responsive care.

Ideal candidates bring 5+ years of medical billing experience, strong leadership, and a focus on compliance, accuracy, and customer satisfaction in a fast-paced

Qualifications

• High school diploma or GED required.
• Minimum 5 years of medical billing and account follow-up experience preferred.
• Knowledge of ICD-10, CPT, HCPCS and modifiers preferred.
• Familiar with CMS 1500/UB04 claim form completion, knowledge of Medicare, Managed care and commercial insurance products and plans.
• Knowledge of physician billing and/or collections.
• Typing speed 55 wpm and the ability to use a calculator.

Responsibilities

• Lead our customer support operation and manage a high-performing customer service team including patient billing questions, balances, statements and collections.
• Develop and execute customer service strategies aligned with company goals and enhanced satisfaction.
• Lead, mentor, and inspire a team of patient service representatives.
• Establish performance metrics, monitor KPIs, and drive continuous improvement.
• Implement best practices and innovative solutions to improve customer support processes.
• Resolve escalated patient billing issues with high-quality service.
• Analyze customer feedback and data to identify trends and opportunities for improvement.
• Drive initiatives to enhance customer retention and loyalty.
• Oversee self-pay AR and aged accounts collections process.
• Prepare and submit daily productive reports as required.
• Demonstrate analytical and critical thinking; work with limited supervision.
• Comply with annual training and regulatory requirements.

Skills

Medical billing

Team leadership

Data analysis

Communication

Attention to detail

Education

High school diploma or GED

Job description

Peachtree Orthopedics in Atlanta, GA seeks a Customer Service Manager to lead the patient billing and support team, aligning strategies with organizational goals and ensuring top-tier service. You will oversee AR, collections, reporting, and performance metrics while mentoring the staff to deliver accurate billing and responsive care.

Ideal candidates bring 5+ years of medical billing experience, strong leadership, and a focus on compliance, accuracy, and customer satisfaction in a fast-paced